- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont Hotel Vancouver, Vancouver, Canada
__jobinformationwidget.freetext.ExternalReference__
REF46879E
Fairmont Gold Manager
Region
Luxury & Lifestyle
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Fairmont Gold Manager
At Fairmont Hotel Vancouver, our exclusive lifestyle hotel floor, Fairmont Gold, is a privileged hotel-within-a-hotel experience featuring 51 newly renovated guest rooms and our exclusive Fourteenth Floor Heritage Suite Collection. The Fairmont Gold experience includes personalized concierge service, private check-in, an exclusive lounge with daily food & beverage offerings, and elevated amenities.
As the Fairmont Gold Manager, you will show your leadership and interpersonal strengths to maximize the Fairmont Gold Experience, and ensure an exceptional guest journey.
Our Culture & Benefits:
- An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
- The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
- Competitive salary starting at $75,000 with annual performance evaluations and compensation reviews
- Career development opportunities with national and international promotion opportunities
- Complimentary shift meal through our Colleague Dining Program
- Travel reimbursement program for a TransLink monthly pass
- Extensive benefits package including medical, dental, vision, life and disability insurance
- Company-matched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
- Starting at 10 days of paid vacation each calendar year increasing with length of service
- One complimentary hotel stay with breakfast for two through our BE OUR GUEST program,
- Employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
- The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
- Free learning programs through our Academies and discounted programs and courses through eCornell
- Ability to make a difference through our Corporate Social Responsibility activities
- Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
What you will be doing:
Reporting to the Director of Guest Experience, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and manage the Fairmont Gold team to ensure all Fairmont Gold standards and operating procedures are adhered to
- Ensure the highest possible revenues are generated for Fairmont Gold with a minimum of associated expenses. Work with the Sales & Front Office teams to ensure strategies are in place to maximize revenue opportunities
- Identify and develop existing policies and procedures to improve the guest experience
- Lead the Fairmont Gold team to excellent results on targeted KPI’s including Fairmont Gold Revenue, ADR, Labor management, EES, TrustYou, LQA, Forbes
- Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department accordingly
- Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution
- Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management
- Provide anticipatory service for guests via personalized pre-arrival emails and assist with reservations and destinations travels in go concierge system.
- Manage Fairmont Gold Room inventory and inspect rooms prior to arrival to ensure guest satisfaction.
- Prepare and arrange specialized & personalized amenities for guests and specialty suites.
- Responsible for Fairmont Gold Rooms, Voice of guest scores and Reputation performance score.
- Provide coaching and mentoring sessions for the team.
- Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts.
- Consistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for wine tasting sessions, cheese tasting, cocktail of the month, and promote specialty dishes from F&B outlets.
- Ensure that the Fairmont Gold lounge, operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering team.
- Handle guest concerns and react quickly, logging and notifying proper areas
- Responsible for the pristine cleanliness after all meal periods and throughout the day.
- Conduct regularly scheduled departmental meetings
- Responsible for forecasting, scheduling, payroll, purchasing and recruitment for department
- Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
- Balance operational, administrative and Colleague needs
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Your experience and skills include:
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Experience working in a Food & Beverage setting a strong asset
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to focus attention on guests needs, remaining calm and courteous at all times
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- University/College degree in a related discipline is an asset
- Ability to work flexible and rotating schedule including weekends and holidays
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Queenstown
Áreas
Governança
Descrição
A wonderful opportunity to deliver service from the heart.This is a very hands on role with training provided. Your shifts will include the cleaning of guest rooms to the expected standard of an upsca
Referência
e71db9a5-8560-44d8-a967-74a16e68bacb
Data de validade
01/01/0001
Salário
Localização
Raffles The Palm Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departureManage and supervise the loun
Referência
2b404490-ceaa-4224-8cca-75dd1cc4a20e
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Wellington
Áreas
Governança
Descrição
Reporting to the Night Manager, you will be responsible for general Front Office and Night Audit duties including maintaining guest accounts, posting charges, reconciling payments and generating daily
Referência
f927e8ff-6ae3-4164-b587-11bf331b22e2
Data de validade
01/01/0001
Salário
Localização
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Melbourne
Áreas
Governança
Descrição
Our HotelLocated in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites. What is in it for you?Employee benefit card of
Referência
4bbe7c86-df0e-4e45-8aa7-0541b95e1ade
Data de validade
01/01/0001
Salário
Localização
Sofitel Gold Coast Broadbeach, Broadbeach, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Broadbeach
Áreas
Governança
Descrição
Sofitel Gold Coast, Broadbeach Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way i
Referência
6b3fd0ff-06b9-4978-baf7-a43cc92f475e
Data de validade
01/01/0001
Salário
Localização
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
M GALLERY
Tipo de Contrato
Permanente
Locations
Chadstone
Áreas
Governança
Descrição
What we're looking for…We are currently recruiting for part-time Room Attendants.We are looking for people who have the passion and willingness to actively contribute to the finished product and enjoy
Referência
8aded331-e085-400a-baee-f7617cca89cf
Data de validade
01/01/0001
Salário
Localização
Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Queenstown
Áreas
Governança
Descrição
Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival Provide efficient, friendly and professional service to all guests.Take initiative to ensure t
Referência
7189c64d-b0ea-4d0c-8a70-07d22f6de092
Data de validade
01/01/0001
Salário
Localização
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Melbourne
Áreas
Governança
Descrição
Guest Service AgentOur HotelLocated in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites. What is in it for you?Emplo
Referência
19bc21f9-af62-4033-9cfd-49a08c8d4031
Data de validade
01/01/0001
Salário
Localização
Claremont Club & Spa - A Fairmont Hotel, Berkeley, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Berkeley
Áreas
Governança
Descrição
This position focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly. To respond to situations and activities at the Front Des
Referência
7e566394-1157-41b0-abb8-e5304ad142aa
Data de validade
01/01/0001
Salário
Localização
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
THE HOXTON
Tipo de Contrato
Permanente
Locations
Los Angeles
Áreas
Governança
Descrição
Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests
Referência
954873ab-eaa0-4541-9bab-b092e1b1fa5a
Data de validade
01/01/0001