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Novotel Kochi Infopark, Kochi, India

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REF43383Z

Front Office Manager

Region

MEA SPAC

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Job Description

  • Assign sufficient manning to cater for daily operational needs
  • Planning of VIP arrivals and departures and ensuring operational efficiency
  • Develop and maintain strong guest relationships to ensure guest loyalty
  • Handle guest issues when needed 
  • Plan and review rosters to ensure productivity goals are met
  • Conduct audit checks on service standards and ensure compliance with hotel standards
  • Ensure operations are in order, guests assistance required is rendered accordingly and hotel’s service standards are met
  • Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Guest Satisfaction system
  • Facilitate preventive maintenance program with housekeeping and engineering
  • Work with the Revenue, Reservation and Sales Manager to ensure strategies are in place to maximize revenue opportunities
  • Track and Forecast daily, weekly and monthly Of Loyalty Program
  • Planning, reviewing, training, monitoring, evaluation and counseling of employees
  • Handling and investigation of guest requests/complaints 
  • Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
  • Attend any department and operational meetings
  • Ensure grooming standard set by the hotel at all times
  • Ensure work areas are adequately stocked and inventory properly recorded 
  • Ensure department compliance with safety and security procedures at all times

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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