- Integral
- Permanente
- NOVOTEL
- Governança
__jobinformationwidget.freetext.LocationText__
Novotel Cardiff Centre, Cardiff, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF60310S
Front Office Manager
Region
Europe and North Africa
Company Description
Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.
Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.
The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.
We are seeking an enthusiastic and customer-focused Front Office Manager to join our team in Cardiff, United Kingdom. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and leading our front office operations with professionalism and efficiency.
- Oversee and manage all front office operations, including reception, concierge, and guest services
- Lead, train, and motivate the front office team to deliver outstanding customer service
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Monitor and analyze key performance indicators to drive continuous improvement
- Manage guest complaints and concerns, ensuring prompt and effective resolution
- Collaborate with other departments to ensure seamless guest experiences
- Oversee scheduling and staffing to maintain optimal productivity and service levels
- Implement and maintain standard operating procedures for the front office
- Manage departmental budgets and financial performance
- Stay updated on industry trends and implement innovative practices to improve operations
- Ensure compliance with all relevant hotel policies, procedures, and safety regulations
- Proven experience in a front office management role within the hospitality industry
- Strong leadership skills with the ability to motivate and develop a high-performing team
- Excellent interpersonal and communication skills, with a customer-focused approach
- Highly organized with strong attention to detail and the ability to multitask effectively
- Results-oriented mindset with a track record of improving operational efficiency
- Proficiency in hotel management software, particularly Opera or similar systems
- Strong problem-solving abilities and decision-making skills
- Financial acumen, including budget management and revenue optimization
- Flexibility to work in a fast-paced environment and adapt to changing priorities
- Bachelor's degree in Hospitality Management or related field preferred
- Knowledge of industry standards and best practices in front office operations
- Ability to work flexible hours, including evenings, weekends, and holidays as needed
Special Note
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Information on the processing of personal data
When you submit an application to [HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited] OR [Ibis Family Hotels: Accor UK Economy Hotels Limited], trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Mövenpick Grand Al Bustan Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Guest Service Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable e
Referência
3f65bd54-0044-41b6-b7ef-7ad1775ebb66
Data de validade
01/01/0001
Salário
Localização
Fairmont The Palm, The Palm Jumeirah, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
The Palm Jumeirah
Áreas
Governança
Descrição
Overall cleaning of the guestrooms to include, but not limited to: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning,
Referência
47c31562-c40e-490c-b184-3fadde0bafd7
Data de validade
01/01/0001
Salário
Localização
Fairmont The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Maintain a presence as requested at hotel / department meetings and committees.Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.Handle guest co
Referência
64cae4cd-b887-4f8f-b367-d19c801bb32b
Data de validade
01/01/0001
Salário
Localização
Fairmont Château Laurier, Ottawa, Canada
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Ottawa
Áreas
Governança
Descrição
Reporting to the Front Desk & Reservations Manager, the Guest Services Manager ensures the smooth and efficient operation of the Front Desk while overseeing Concierge, Bell Services, Door, and Valet.
Referência
25f0a5ca-8859-4238-97e1-783193df2f92
Data de validade
01/01/0001
Salário
Localização
Hyde London City, London, United Kingdom
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
HYDE
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
We are on the lookout for a so-positive-it's-infectious Front Desk Agent to join us as part of our team at Hyde London City.Offering a naturally friendly, helpful and responsive level of service to al
Referência
c9f67396-f295-4426-90ef-5d8bfacb8b89
Data de validade
01/01/0001
Salário
Localização
Novotel Melbourne South Wharf, South Wharf, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
South Wharf
Áreas
Governança
Descrição
We are currently looking a reliable and dedicated individual to join our Concierge team. As a Porter, you will play a crucial role in maintaining a welcoming and safe environment, ensuring our guests
Referência
437b16a7-f5b7-4fee-9c01-7c2c05995735
Data de validade
01/01/0001
Salário
Localização
Novotel Melbourne South Wharf, South Wharf, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
South Wharf
Áreas
Governança
Descrição
The Guest Service Agents are the first and last impression at the hotel. The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcom
Referência
b8d4a351-dec0-4f54-a7e6-5cf860face9e
Data de validade
01/01/0001
Salário
Localização
Pullman Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Student
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Estágio
Locations
Dubai
Áreas
Governança
Descrição
We are looking for a Guest Experience intern to join the team at Pullman Dubai Downtown. Under the guidance of the Front Office Manager, you will be responsible for providing a naturally friendly, hel
Referência
edab81f8-ae7e-4fab-a599-255d06c66cf7
Data de validade
01/01/0001
Salário
Localização
Swissôtel Sharm El Sheikh All Inclusive Collection, Sharm El-Sheikh, Egypt
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Sharm El-Sheikh
Áreas
Governança
Descrição
SummaryReporting to the Guest Relations Manager, the role holder will contribute to the performance of their area by assisting in directing and ensuring the hotel meets its financial and guest satisfa
Referência
ed9be255-0e8a-425e-8c11-fcff1cc88e1a
Data de validade
01/01/0001
Salário
Localização
Swissôtel Sharm El Sheikh All Inclusive Collection, Sharm El-Sheikh, Egypt
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Sharm El-Sheikh
Áreas
Governança
Descrição
SummaryReporting to the Director of Operations, the role holder will contribute to the performance of their area by assisting in directing, ensuring the hotel meets its financial and guest satisfactio
Referência
a8ded646-d724-4c04-81c4-8bdc4d78fc0d
Data de validade
01/01/0001