Front Office Manager

Fairmont Jakarta

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

We are seeking an experienced and service-driven Front Office Manager to lead our Front Office operations. This role is responsible for ensuring exceptional guest experiences from arrival to departure, maintaining the highest standards of service, and leading a high-performing team in delivering personalized hospitality. The ideal candidate is a strong leader with a passion for luxury service, operational excellence, and team development.

What you will be doing:

• Oversee daily Front Office operations including Reception, Concierge, Guest Relations, Fairmont Gold Lounge, and Royal Service.
• Maintain high guest satisfaction scores and proactively manage guest feedback and service recovery.
• Lead, train, and develop the Front Office team to deliver consistent luxury service
• Monitor room inventory, occupancy, and revenue performance in collaboration with Revenue and Reservations teams.
• Prepare departmental budgets, forecasts, and performance reports.
• Drive upselling initiatives and maximize room revenue opportunities.
• Foster a positive and motivating work environment aligned with the hotel’s culture and values.

• Minimum 2-3 years of Front Office experience in a five-star or luxury hotel environment.
• Strong understanding of luxury guest service standards and operational procedures.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and decision-making skills under pressure.
• Experience with Opera Cloud or similar property management systems.
• Fluent in English (additional languages are an advantage).
• Bachelor’s degree in Hospitality Management or related field preferred.

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