- Integral
- Permanente
- 21C MUSEUM HOTELS
- Governança
__jobinformationwidget.freetext.LocationText__
21c Museum Hotel Durham, Durham, United States
__jobinformationwidget.freetext.ExternalReference__
REF51369K
Front Office Manager
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Reports To: Director of Rooms
Supervises: Front Desk Agents, Bell/Valet, Night Audit
General Purpose: The Front Office Manager is committed to guest service excellence and passionate about promoting the 21c Museum Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks under various conditions. The Front Office Manager is multi-skilled and can hop into any position within their department at any time. The Front Office Manager should be skilled at creating a culture of care, concern, and accountability.
Specific Responsibilities
- Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services.
- Responds to inquiries regarding hotel information and guest concerns.
- Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
- Oversees all day-to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed.
- Acts as a resource for supervisors, agents, and valet with all Front Office procedures.
- Tirelessly promotes 21c to staff and guests, a cheerleader for the team and the brand.
- Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
- Courteously answers inquiries and accepts reservations referred from agents, both in person and by telephone
- Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and provides follow-up with guests and log is completed.
- Oversees all Concierge duties completed by staff, from transportation services to package amenities and arrangements.
- Has complete knowledge of the hotel's emergency procedures.
- Implements new procedures and policies.
- Reviews any problems or concerns from the previous day's night audit and daily work. Addresses any issues with the entire staff or individual front desk associates, whichever is appropriate.
- Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
- Conducts one-on-one meetings with front desk associates at least quarterly.
- Conducts necessary progressive disciplines according to policy
- Coordinates with the Rooms Manager to conduct annual reviews promptly.
- Back up for Rooms Manager during an absence.
- Strong leadership skills.
- Good eye for detail.
- Excellent organizational skills.
- Able to draw ideas from the supervised team, develop and put them into action
- Thrives in a fast-paced environment where multi-tasking is normal.
- Enjoys people and has experience dealing directly with the public with an acquired general knowledge of basic customer service skills.
- Working knowledge of guest and hotel services, policies, or operations. Working knowledge is generally learned on the job.
- Possesses a talent for developing positive connections with guests, resulting in fewer recovery instances and more effective problem resolution.
- Tactful and empathetic in stressful and highly emotional situations.
- Understand hotel front office procedures completely.
- Understands standard cash handling procedures and operation of computerized cash register systems.
- Excellent verbal and written communication skills, with the comprehension and literacy required to review and respond to correspondence, initiate reports, conduct training, etc.
- Proficient with computer systems, Microsoft Office suite, Opera PMS, POS, etc.
- Must pass a background check.
Education/ Formal Training
- High School diploma or equivalent.
Experience
- Minimum of 5 years of previous experience in Hospitality management.
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
ibis budget London Heathrow Central, Hounslow, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
IBIS BUDGET
Tipo de Contrato
Permanente
Locations
Hounslow
Áreas
Governança
Descrição
Job Title: Night Manager Salary: £29,000 per annum Hours: 40 hours per week (flexibility required, including weekends) Start Date: 1st March 2025About the Role: We are seeking a dedicated and deta
Referência
df34e16b-f4f7-4b1b-a0e4-35b51926f29b
Data de validade
01/01/0001
Salário
Localização
ibis budget London Heathrow Central, Hounslow , United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Meio Período
Brands
IBIS BUDGET
Tipo de Contrato
Permanente
Locations
Hounslow
Áreas
Governança
Descrição
Public Area AttendantPosition OverviewProvide high standards of cleanliness and maintenance in all public areas of the hotel. Ensure a welcoming and pleasant environment for guests by maintaining clea
Referência
7ed3e5af-a1d6-4831-b7f7-d1256a9a9332
Data de validade
01/01/0001
Salário
Localização
Fairmont Ajman, Ajman, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Ajman
Áreas
Governança
Descrição
Supporting company and hotel policies and procedures including the promotion and participation in EOS, Health and Safety and GSI initiatives.To use discretion and tact when dealing with guest enquirie
Referência
ce593393-d1c9-4522-8895-e43cbe99c2be
Data de validade
01/01/0001
Salário
Localização
Sofitel London St James Hotel, London, United Kingdom
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
Under the general guidance of the Head Concierge, and in the absence of the Head Concierge or Assistant Head Concierge, oversees and directs all aspects of the Concierge Department's operations. As a
Referência
c6bc2c76-fdec-4dd7-b657-33fbf64d9eec
Data de validade
01/01/0001
Salário
Localização
Novotel Abu Dhabi Al Bustan, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Abu Dhabi
Áreas
Governança
Descrição
Scanning identification documents and updating guest profiles on the Dubai police website during check-in and check-out, ensuring accuracy and compliance with regulations.Matching PMS in-house reports
Referência
caaba592-7f10-498b-b896-e7b52fdd2ec3
Data de validade
01/01/0001
Salário
Localização
NOVOTEL NEW DELHI CITY CENTRE (Opening Soon), New Delhi, India
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
New Delhi
Áreas
Governança
Descrição
Primary Responsibilities Front Office Operation Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests’ arrival and
Referência
39b6f10c-3d16-49b4-a6ea-d99ba6d2a084
Data de validade
01/01/0001
Salário
Localização
Novotel Riyadh Sahafa, Riyadh, Saudi Arabia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Governança
Descrição
Delegates to and supervise all staff within the Department and assist them in preparing work schedulesConforms to and enface policies & procedures and rules & regulations as laid down by ACCOR and the
Referência
b39c9fd6-4c8d-4fb0-8d9e-92a398c12834
Data de validade
01/01/0001
Salário
Localização
Novotel Hyderabad Airport, Hyderabad, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Hyderabad
Áreas
Governança
Descrição
Primary Responsibilities Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanline
Referência
fb81b6c3-de2c-49ea-8cec-0ecd230d9664
Data de validade
01/01/0001
Salário
Localização
Novotel Makkah Thakher City, Makkah, Saudi Arabia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Makkah
Áreas
Governança
Descrição
Registers and rooms all arrivals according to established procedures.Promotes Inter-Hotel Sales and In House facilities.Records and update reports.Performs check in, check out and room change procedur
Referência
8bf765e5-d196-4a79-9ff1-ecbda34a50ce
Data de validade
01/01/0001
Salário
Localização
Mercure Chennai Sriperumbudur, Chennai, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Chennai
Áreas
Governança
Descrição
Job PurposeProvide consistent housekeeping service to guest rooms, public areas, and facilities, meeting the hotel's standards of cleanliness and presentation.Primary ResponsibilitiesClean and maintai
Referência
de0b6bff-f51f-4ec1-ab3f-ceb0fa5806ec
Data de validade
01/01/0001