Front Office Manager - Grosvenor Hotel Adelaide

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

We are seeking a highly organized and customer-focused Front Office Manager to oversee the daily operations of the front desk. The ideal candidate will ensure smooth check-in/check-out processes, excellent guest service, and effective team management.

Key Responsibilities:

• Manage the front office team, including training, scheduling, and performance evaluation
• Ensure exceptional guest service and handle guest inquiries or complaints promptly and professionally
• Oversee reservations, check-ins, and check-outs efficiently
• Coordinate with other departments to ensure seamless guest experiences
• Maintain accurate records and prepare daily reports on front office operations
• Implement and enforce hotel policies and procedures at the front desk
• Monitor inventory of front office supplies and equipment
• Handle billing and cash management in compliance with company standards
• Support sales and marketing initiatives through effective guest relations

​​​Qualifications:

• Proven experience as a Front Office Manager or similar role in hospitality
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficient in property management systems and MS Office
• Ability to handle stressful situations with professionalism and tact
• Detail-oriented with strong organizational skills
• Flexible to work various shifts, including weekends and holidays
• Hotel Experience

You are the reason why we are a successful Hotel company. We have an array of benefits to thank you for your wonderful work such as staff discount systems known as ALL Heartists, Annual Service Recognition, Tenure Recognition and Living on Site Provisions for remote locations.