Front Office Duty Manager

Belong in a place where you can be yourself and love what you do. Join our hotel community and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.​

Manage the day to day hotel operations by leading the daily rhythm of our stunning five star hotel:

• Manage all aspects of guest services during your shift;
• Effectively supervise of guest arrivals and departures ensuring that room allocations and check in/check out processes are effective & welcoming;
• Support your team of Guest Service Agents, Porters and Concierges, empowering them to deliver memorable guest interaction;
• Carry out administration of the hotel’s systems, with accurate and timely reporting.

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Minimum 2 years’ experience in a luxury or premium hotel of more than 80 rooms preferred;
• Proficiency in Opera Cloud or other PMS is preferred
• Current LCQ and General Managers Certificate preferred
• Current First Aid Certificate preferred
• Immaculate grooming and personal presentation
• Articulate communication skills and an understanding of luxury guest expectations.
• Full Driver’s Licence preferred
• Flexibility to work over a 7-day roster

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

_______________________________________________________________________________________

Detailed Duties:

• Assist in the management of the hotel operation to achieve a reputation as a market leader in customer focused service in the hotel’s locality.
• Actively manage a key area of the business / port-folio as designated by Hotel Management.
• Manage all aspects of guest services during your shift;
• Effectively supervise of guest arrivals and departures ensuring that room allocations and check in/check out processes are effective & welcoming;
• Support your team of Guest Service Agents, Porters and Concierges, empowering them to deliver memorable guest interaction;
• Carry out administration of the hotel’s systems, with accurate and timely reporting.
• Full utilisation of the Hotel’s systems ensuring accuracy of use, with commensurate reporting as is required by Hotel Management.
• Assist in the management of guest services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
• Actively promote and assist in the daily operations of the Food & Beverage functions within the hotel, including service, setup, cleaning, and planning.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Assist in the operation of an effective night audit function.  Accuracy of this daily function being paramount while maintaining customer focus.
• Assist in the preparation of monthly reports, commenting on key performance indicators.
• Ensure public areas are clean and well presented with regular monitoring.
• Assistance and liaison with the Reservations function to ensure accuracy in room allocation and maximising of yield.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties as required by your manager / Hotel Management including support/relief in other departments.

30 hours guaranteed, varying roster, $32.34 p/hr