Front Office Assistant Manager "Duty Manager"

Novotel & Ibis Sydney Olympic Park are vibrant hotels set in the heart of Sydney’s premier sports and entertainment precinct. Surrounded by world-class venues, they offer a fast-paced and exciting environment where no two days are the same. With a focus on teamwork, great service, and guest satisfaction, they’re the perfect place for passionate hospitality professionals to thrive.

As Assistant Manager you will be the operational heartbeat of our Front Office at Sydney Olympic Park, ensuring every guest feels genuinely welcomed, valued and cared for. Working closely with the Front Office Manager, you will:

• Lead daily operations – oversee all Front Office activities, allocate duties and step in on desk when trading patterns demand.

• Inspire the team – coach, motivate and develop Guest Service Agents, conducting briefings, performance reviews and skills training to Accor standards.

• Champion guest experience – handle enquiries, resolve complaints swiftly and professionally, and live the Heartist philosophy in every interaction.

• Protect revenue & accuracy – supervise reservations, balance daily takings and produce clear end-of-day summaries.

• Drive communication – cascade new rates, policies and property updates; provide thorough shift handovers; foster strong links with all departments.

• Roster & resource – help build cost-effective rosters, participate in recruitment and ensure optimum staffing levels within budget.

• Promote safety & sustainability – model best-practice WHS behaviours, participate in risk assessments and champion Accor’s energy-saving and waste-reduction initiatives.

• Represent Accor – act as brand ambassador with guests, owners, suppliers and the wider community, always upholding company values.

To succeed you’ll bring a rare blend of hotel know-how, people leadership and commercial acumen:

• Diploma (or higher) in Hospitality Management or Business Administration desirable.

• Minimum two years’ front-office hotel experience, including proven supervisory responsibilities.

• Outstanding interpersonal and written communication skills; calm, confident approach to conflict resolution.

• Demonstrated ability to analyse occupancies, interpret reports and make sound revenue-impact decisions.

• Flexibility to work a rotating seven-day roster, including evenings, weekends and public holidays.

• Track record of coaching and inspiring diverse teams, with a passion for guest service excellence.

• Strong business judgement, eye for detail and commitment to upholding WHS, privacy and sustainability obligations.

• Current Responsible Service of Alcohol (RSA) Certificate.

• Valid CPR and First Aid Certification.

• Current unrestricted Driver Licence.

Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.

Interested? We’d love to hear your story.