Front Office Assistant

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Position Summary

The Front Office Assistant is responsible for providing courteous, professional, and efficient front desk services to guests in accordance with hotel policies, standards, and procedures. This role serves as the primary point of contact for guests and plays a critical role in delivering exceptional guest experiences, ensuring operational accuracy, and supporting overall front office functions.

The Front Office Assistant is expected to uphold the hotel’s service standards, maintain confidentiality, and comply with all applicable laws, regulations, and internal policies.

Key Responsibilities

1. Guest Services

• Greet guests in a professional, friendly, and courteous manner.

• Perform check-in and check-out procedures accurately and efficiently.

• Verify guest identification and payment methods in accordance with hotel policy.

• Provide information regarding hotel facilities, services, local attractions, and transportation.

• Handle guest requests, complaints, and inquiries promptly and professionally, escalating issues when necessary.

• Maintain guest privacy and confidentiality at all times.

2. Reservations & Billing

• Process reservations via phone, email, online platforms, and in-person requests.

• Accurately input guest information into the Property Management System (PMS).

• Confirm bookings, modifications, and cancellations according to policy.

• Prepare and present accurate guest bills.

• Handle cash, credit card transactions, and other forms of payment in compliance with financial procedures.

• Balance cash drawer and complete shift reconciliation reports.

3. Administrative & Operational Duties

• Maintain updated records of room availability and status.

• Coordinate with housekeeping, maintenance, and other departments to ensure room readiness and guest satisfaction.

• Assist in preparing daily reports, occupancy reports, and shift handover notes.

• Monitor lobby and front desk area to ensure cleanliness and organization.

• Ensure compliance with safety, emergency, and security procedures.

4. Compliance & Standards

• Adhere to hotel policies, procedures, and brand standards.

• Comply with applicable health, safety, and employment regulations.

• Participate in training programs and continuous professional development.

• Maintain professional appearance and grooming standards.

Qualifications & Requirements

Education

• High school diploma or equivalent required.

• Diploma or degree in Hospitality Management or related field preferred.

Experience

• Minimum [0–2] years of experience in hospitality, customer service, or front desk operations preferred.

• Experience with hotel Property Management Systems (e.g., Opera, Fidelio, Cloudbeds, etc.) is an advantage.

Skills & Competencies

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Basic accounting and cash-handling abilities.

• Proficiency in Microsoft Office and hotel management systems.

• Ability to multitask and work in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Ability to work independently and as part of a team.

• Fluency in [English/Other Languages as applicable].

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.