JUMP TO CONTENT
  1. Integral
  2. Permanente
  3. RAFFLES
  4. Governança

__jobinformationwidget.freetext.LocationText__

Raffles Dubai, Dubai, United Arab Emirates

__jobinformationwidget.freetext.ExternalReference__

REF31541R

Front Office Agent

Region

Luxury & Lifestyle


Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.


Job Description

PURPOSE OF POSITION

To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

KEY ROLES & RESPONSIBILITIES

  • Register and room all guest arrivals according to established procedures
  • Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
  • Maintain cashier float and ensure accurate daily report of all money received
  • Cash hotel guests’ personal and travelers checks and assist with currency exchange
  • Keep abreast of all modifications to accounting policies and procedures
  • Attend to guests’ request of using the service of safety box at all times
  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
  • Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
  • Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
  • Ensure that the guests depart the hotel with a positive impression of hotel service
  • Perform the audit balances and prepare all reports for audit in an orderly fashion
  • When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
  • Maintain comprehensive knowledge of standard reservation procedures
  • Maintain exemplary department standards of behavior and appearance and attitude
  • Ensure front desk work area is kept clean and in an orderly state at all times
  • Is fully aware of the Credit policy
  • Adhere to OH&S policies and procedures
  • Perform related duties and special projects assigned

 


Qualifications

PERSONAL ATTRIBUTES

  • Strong written and verbal communication skill in English
  • Able to develop rapport with and gain support from Colleagues and Management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with all guests and patrons
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

  • Post Secondary Education or relevant qualifications in Hotel Management
  • Arabic or a European language capability

EXPERIENCE

  • Minimum 2 years Guest Relations experience preferably in a four or five star hotel

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

Procurar

Browse Jobs