- Integral
- Permanente
- Governança
- ACCOR
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Novotel Cairo El Borg, Cairo, Egypt
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REF61298T
Front Office Agent
Region
MEA SPAC
Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.
- Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
- Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
- Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
- Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.
- Previous Front Office Agent experience, preferably in a hotel or hospitality environment for one year
- Strong knowledge of computer systems, including Microsoft Office and hotel management software (e.g., Opera)
- Excellent communication skills in both English and Arabic and knowledge of additional languages is a plus
- Ability to work efficiently under pressure and multitask in a fast-paced environment
- Natural ability to provide authentic, friendly, and personalized guest service
- Detail-oriented with strong organizational skills
- Bachelor's degree is a must.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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