- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont La Hacienda Costa del Sol, Cádiz, Spain
__jobinformationwidget.freetext.ExternalReference__
REF51403R
Front Office Agent
Region
Luxury & Lifestyle
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.
Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
As a Front Office Agent at Fairmont La Hacienda, you will be the distinguished first point of contact for our valued guests. Your responsibilities include managing reservations, warmly welcoming guests, and ensuring a seamless experience from the time they check-in until they check-out. You will provide detailed information about our exquisite amenities and services, handle guest inquiries with grace, and address any concerns promptly. Your role is crucial in maintaining the hotel's impeccable standards and enhancing our guests' overall experience, ensuring they feel pampered and valued throughout their stay.
Responsibilities:
•Greet and welcome guests with warmth and professionalism using the Guest’s name whenever possible.
•Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner.
•Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
•Manage reservations, ensuring accurate check-in and check-out procedures.
•Provide detailed information about hotel amenities and services.
•Handle guest inquiries and resolve any issues promptly.
•Promote and upsell hotel services, packages, and loyalty programs.
•Maintains a perpetual presence on the Reception Desk throughout the hours of the shift.
•Coordinate with other departments to ensure seamless guest experiences.
•Maintain the reception area, ensuring it is clean and organized.
•Handle billing and payment processes accurately.
•Assist with special requests and arrangements for guests.
•Ensure guest privacy and confidentiality at all times.
•Conduct regular training and meetings with the reception team.
•Monitor and manage office supplies and equipment.
•Address any maintenance or repair needs promptly.
•Maintain a positive and professional demeanor at all times.
•Ensure compliance with hotel policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
• Strong communication skills, both verbal and written.
• Dynamic can-do attitude.
• Strong analytical skills and attention to detail.
• Presents a professional and polished appearance.
• Effectively deal with guests and other team members.
• Possessing the trait of being organized and capable of multi-tasking.
• Ability to complete work within given deadlines.
• Maintain confidentiality of proprietary information and protect company assets.
• Available to work on shifts, including weekends.
• Post-secondary education in Hospitality or equivalent is a plus.
• Strong team player.
• Highly organized, results-oriented, and able to work well under pressure.
• Creative and Driven: Possess a creative mindset with a desire to learn and grow.
• Tech-Savvy: Proficient in Microsoft Windows applications and Opera PMS.
What is in it for you:
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Governança
Descrição
Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and
Referência
cab3f8fd-a0ab-4f88-9dbf-cb1e9d798805
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Governança
Descrição
Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and
Referência
7e2c5171-f3ed-48f6-8262-734e434a0a4e
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Governança
Descrição
Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to pro
Referência
3e7e77ba-752c-4844-b69e-923a8218350c
Data de validade
01/01/0001
Salário
Localização
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Santa Monica
Áreas
Governança
Descrição
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging
Referência
4647198f-4af7-49db-8fea-427339b25aa3
Data de validade
01/01/0001
Salário
Localização
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Scottsdale
Áreas
Governança
Descrição
We are currently looking for dynamic and self-motivated laundry professionals who want to move their careers forward. The ideal candidate will be hands-on with a true passion for people and service al
Referência
4fea7826-b00c-4438-9761-017bd5ba6ff1
Data de validade
01/01/0001
Salário
Localização
FAIRMONT FAIRMONT UDAIPUR PALACE, Udaipur, India
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Udaipur
Áreas
Governança
Descrição
Butler OperationsTo supervise Butler Supervisors and Butlers on dutyTo maintain the quality and consistency of standard and to train the Butlers on improvement areasTo concentrate supervision on Floor
Referência
ff107515-a84a-4dd1-8fa1-b7f058d6b4c4
Data de validade
01/01/0001
Salário
Localização
SLS Barcelona - Opening April 1st 2025, Barcelona, Spain
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Barcelona
Áreas
Governança
Descrição
What you’ll doWe are looking for a Night Auditor to join the pre-opening team at SLS Barcelona. Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpfu
Referência
db55303b-bd91-4b93-bd0b-73253cf0062d
Data de validade
01/01/0001
Salário
Localização
ibis Bengaluru City Centre, Bengaluru, India
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Bengaluru
Áreas
Governança
Descrição
To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeep
Referência
54f64d80-1fb7-43c1-b2a4-3b68245207d4
Data de validade
01/01/0001
Salário
Localização
HOXTON THE HOXTON BRUSSELS, Brussels, Belgium
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
THE HOXTON
Tipo de Contrato
Estágio
Locations
Brussels
Áreas
Governança
Descrição
What you'll do...Support the running of our hotel by ensuring our guests have a memorable experience in a spotless and well put together roomLead and inspire the housekeeping team by example, creating
Referência
34270a9e-e001-46e0-b923-cdba2b4ff649
Data de validade
01/01/0001
Salário
Localização
The Savoy, London, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
Job Title: Assistant Head Butler Department: Butlers - Front of House Inspired and Supported by: Head Butler & Director of Rooms Operations Your purpose will be: To sup
Referência
75c5dc57-6ea8-45f1-a1ac-7ad1c1c10b56
Data de validade
01/01/0001