Front of House Multi-Skilled Team member

Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. Also, just off junction 25 of the M1.

Offering newly refurbished rooms with king-sized beds as standard also family rooms available, our features which we have a lovely restaurant and a lobby bar.

Job Type: Zero-hour contract

Salary: £12.21

Start Date: Immediate

What we are looking for here at Novotel Nottingham is someone who is enthusiastic to full fill our guest needs. Someone reliable and out-going so that tasks are complete, ensuring all guests have a memorable experience. Your role will come with various responsibilities which will make your department run smoothly.

Responsibilities

• Welcoming guest with a warm greeting.
• Taking beverage and food orders correctly ensuring all customers preferences are met.
• Upselling items when serving.
• Maintain a clean and tidy area in your section.
• Taking beverage and food out with care.
• Communicating with kitchen staff to ensure timings of food delivery are running smoothly.
• Helping other team members in different departments when needed.
• Handle guest inquires and resolves any issues professionally.

 Skills

• Customer service
• Food Hygiene and safety
• Handling cash transactions
• Communication
• Time Management
• Problem Solving
• Active Listening
• Multitasking

The Person:

Successful candidates for the position of Front of House Multi-Skilled Team Member will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.