Front of House Manager

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Are you a dynamic hospitality leader with a passion for creating unforgettable guest experiences? Fairmont St Andrews is seeking an exceptional Front of House Manager to oversee our reception, concierge, switchboard, transport, and guest service operations.

About the Role

As the face of our world-class resort, you’ll lead a high-performing team to deliver seamless, personalised service at every stage of the guest journey. You’ll be responsible for day-to-day operations, financial performance, and colleague development, ensuring that we make special happen. 

What You’ll Do

• Lead and inspire the Front of House team across Front Office, Concierge, Transport & Switchboard

• Deliver service excellence measured by guest satisfaction (Trust You, LQA, CES)

• Manage budgets, payroll and departmental performance to achieve financial targets

• Drive training, development, and succession planning for your teams

• Resolve guest concerns and VIP requests with professionalism and care

• Collaborate with the wider hotel leadership team on strategy and service innovation

What We’re Looking For

• Proven leadership experience in a Front of House/Front Office management role within a luxury hotel or resort

• Strong financial acumen with experience managing budgets and payroll

• A natural leader and communicator who can inspire and develop teams

• Passion for creating exceptional guest experiences and driving continuous improvement

• Flexibility to work shifts, including evenings, weekends, and public holidays

Why Join Us?

At Fairmont St Andrews, we offer more than just a job. You’ll enjoy:

• The opportunity to work in a stunning coastal resort with global recognition

• Competitive salary and benefits package

• Career development and training with Accor’s international network

• A supportive and collaborative team culture

Join us in shaping the guest journey at one of Scotland’s most iconic destinations

Why You’ll Love Working With Us

• Free annual night stay (permanent staff)

• Big hotel discounts for you, friends & family – plus worldwide Accor perks

• Free staff shuttle, meals on duty & full access to pool, gym & classes

• Half-price dining, spa savings & great golf/retail discounts

• Complimentary golf & PGA pro lessons

• Wellbeing support with VIVUP & long service rewards

• Staff events, Christmas gifts & family celebrations