Front Desk Supervisor

Mövenpick Brussels Airport is a premium hotel, part of the Accor Group, strategically located near Brussels Airport. We offer our guests a unique blend of Swiss hospitality, modern design, and exceptional service. Our hotel caters to both business and leisure travelers, providing a comfortable and convenient stay with a focus on culinary excellence and a welcoming atmosphere. With a commitment to quality and innovation, Mövenpick Brussels Airport delivers a memorable experience for every guest.

The Front Desk Supervisor is responsible for assisting the Operations Manager in overseeing the daily operations of the front office department. This role ensures the highest level of guest satisfaction through efficient, professional, and courteous service. The Front Desk Supervisor will schedule, manage and motivate the front office team, handle guest inquiries and complaints, ensure smooth check-in/check-out procedures and will assist with administrative tasks. Next to day shifts, a key aspect of this role is the willingness and ability to work in shifts, providing hands-on support to the team across various times of the day.

• Proven experience in a front office role within the hospitality industry
• Excellent knowledge of front office procedures and hotel management systems
• Proficiency in Opera Cloud is an advantage, not a must
• Strong leadership and team management skills
• Outstanding customer service orientation with a friendly and professional demeanor
• Excellent problem-solving abilities and decision-making skills
• Ability to work well under pressure in a fast-paced, dynamic environment
• Exceptional organizational and multitasking skills
• Strong verbal and written communication skills
• Flexibility to work various shifts, including weekends, and holidays
• Fluency in English and French; Dutch is a plus

WHAT'S IN IT FOR YOU

• Competitive salary and benefits package.
• Opportunities for training and development within Accor.
• Employee discounts on hotel accommodations and dining within Accor properties.
• Opportunities for career advancement.
• Other benefits as per company policy.

Mövenpick hotel Brussels Airport is an hotel franchised by Accor and managed by Belgian Coast & City Hotels.