- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont Dallas, Dallas, United States
__jobinformationwidget.freetext.ExternalReference__
REF39184C
Front Desk Agent (Night Auditor)
Region
Luxury & Lifestyle
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- scheduled daily group activities.
- Loyalty program details
- Build guest loyalty through personalized service
- Process all guest registrations and check-outs.
- Communicate services and amenities of the hotel to guests.
- Coordinate all guest room billing.
- Respond to all guest requests.
- Document and confirm reservations and cancellations.
- Block rooms in computer and follow through on designated requirements.
- Generate, print and distribute daily and weekly reports.
- Settle guest accounts and adhere to all cashiering procedures.
- Assist other front office departments as needed.
- High school graduate or equivalent vocational training certificate.
- Previous experience as Front Desk Agent in hospitality an asset.
- Previous guest relations and cashiering experience an asset.
- Computer literate in Microsoft window Applications.
- Knowledge of Opera Property Management system
- Fluency in English both verbal and non-verbal.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- understand guests’ needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance
- 401K Retirement Plan
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academy designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Novotel Sharm El Sheikh, Sharm El Sheikh, Egypt
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Sharm El Sheikh
Áreas
Governança
Descrição
Conducts daily briefing for Room AttendantsConducts daily inspection of employee grooming.Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.Co
Referência
9d975419-66ad-47f1-bb49-90f701a2e582
Data de validade
01/01/0001
Salário
Localização
Novotel Sharm El Sheikh, Sharm El Sheikh, Egypt
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Sharm El Sheikh
Áreas
Governança
Descrição
PURPOSE OF POSITIONTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.KEY ROLES & RESPONSIBILITIESEnsure maximum guest satisfaction through personal recognition and pr
Referência
c5dc02f4-1e97-45e4-b20d-bf86c32f11dd
Data de validade
01/01/0001
Salário
Localização
Grand Mercure Ahmedabad GIFT City, Gandhinagar, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Gandhinagar
Áreas
Governança
Descrição
As a Housekeeping Associate , you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.T
Referência
635259e5-f691-4f2d-8080-ddbc10c16295
Data de validade
01/01/0001
Salário
Localização
Swissôtel Makkah, Makkah, Saudi Arabia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Makkah
Áreas
Governança
Descrição
Duties and Responsibilities: Receive, store, and issue housekeeping supplies such as guest supplies, cleaning materials, toiletries, linens, and equipmentCategorize all store areas within their contro
Referência
33e70982-bd41-4487-9adb-bee98a5b190c
Data de validade
01/01/0001
Salário
Localização
RIXOS RIXOS JEDDAH OBHUR, Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Jeddah
Áreas
Governança
Descrição
To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.To ensure all the equipment utilized in the laundry is well set-up and maintained and
Referência
093947b6-be08-44a5-a315-2d5b74658a35
Data de validade
01/01/0001
Salário
Localização
RIXOS RIXOS JEDDAH OBHUR, Jeddah, Saudi Arabia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Jeddah
Áreas
Governança
Descrição
To attend all laundry and dry-cleaning operations, following the hotel standards and procedures.To follow the linen and uniforms laundry flows and to respect the established cycles and instructions.To
Referência
9b0a9356-f7f7-42f2-aeed-196706b49006
Data de validade
01/01/0001
Salário
Localização
RIXOS RIXOS JEDDAH OBHUR, Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Jeddah
Áreas
Governança
Descrição
Conducts daily briefing for Room AttendantsConducts daily inspection of employee grooming.Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.Co
Referência
e8269d37-f953-40eb-9033-bd74cfb18915
Data de validade
01/01/0001
Salário
Localização
RIXOS RIXOS JEDDAH OBHUR, Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Jeddah
Áreas
Governança
Descrição
Participates in the development, implementation and review of the policies, procedures, practices and standards.Optimizes the efficient usage of room inventory by monitoring, control and feedback to s
Referência
200be9a8-34b8-46b6-b22a-5af527d6df34
Data de validade
01/01/0001
Salário
Localização
RIXOS RIXOS JEDDAH OBHUR, Jeddah, Saudi Arabia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Jeddah
Áreas
Governança
Descrição
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.Respond to special request
Referência
2e0b6084-af18-4090-895b-8f6b654399aa
Data de validade
01/01/0001
Salário
Localização
RIXOS RIXOS JEDDAH OBHUR, Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Jeddah
Áreas
Governança
Descrição
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)Register and process
Referência
b86cfc27-f182-4a4a-b32c-3288cd34efcb
Data de validade
01/01/0001