- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont San Jose, Dallas, United States
__jobinformationwidget.freetext.ExternalReference__
REF42594K
Front Desk Agent
Region
Americas
Esta vaga já expirou. Veja funções semelhantes abaixo...
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- scheduled daily group activities.
- Loyalty program details
- Build guest loyalty through personalized service
- Process all guest registrations and check-outs.
- Communicate services and amenities of the hotel to guests.
- Coordinate all guest room billing.
- Respond to all guest requests.
- Document and confirm reservations and cancellations.
- Block rooms in computer and follow through on designated requirements.
- Generate, print and distribute daily and weekly reports.
- Settle guest accounts and adhere to all cashiering procedures.
- Assist other front office departments as needed.
- High school graduate or equivalent vocational training certificate.
- Previous experience as Front Desk Agent in hospitality an asset.
- Previous guest relations and cashiering experience an asset.
- Computer literate in Microsoft window Applications.
- Knowledge of Opera Property Management system
- Fluency in English both verbal and non-verbal.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- understand guests’ needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
- Eligible performance based bonus
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Fairmont Royal York, Toronto, Canada
Experience Level
Director
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Toronto
Áreas
Governança
Descrição
As the Director of Fairmont Gold, you'll report directly to the Executive Assistant Manager/ Director of Rooms and lead all aspects of Fairmont Gold operations, ensuring exceptional service and adhere
Referência
415c99d2-9f6a-4d38-8d32-7200af872f02
Data de validade
01/01/0001
Salário
Localização
The Savoy, London, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
Job Title: Guest Relations Agent Department: Guest Relations Inspired and Supported by: Guest Relations Manager Your purpose will be: To deliver an exceptional, seamless guest service experience
Referência
159f7eae-9f73-4f46-a0ec-18b43aa15bc9
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Apartments Downtown Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Referência
1a541b86-f976-4264-bea5-a401d17fc1aa
Data de validade
01/01/0001
Salário
Localização
Grand Mercure Khao Lak Bangsak, Bang Muang, Thailand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
GRAND MERCURE
Tipo de Contrato
Permanente
Locations
Thailand
Áreas
Governança
Descrição
Key Responsibilities:Operational ExcellenceSupervise daily housekeeping operations, ensuring all guest rooms and public areas meet hotel cleanliness and service standards.Conduct regular inspections o
Referência
6fefcc2f-36ce-41da-87fa-2a200086d867
Data de validade
01/01/0001
Salário
Localização
Rixos Premium Alamein, new alamein, Egypt
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Temporário
Locations
Egypt
Áreas
Governança
Descrição
Opens car doors for arriving and departing guests and escort them to the lobby.Maintains an up to date knowledge of the hotel and services. Supplies information and responds to guest queries.Ensures e
Referência
fe5f1760-3b99-4aba-ada7-d709a55f0524
Data de validade
01/01/0001
Salário
Localização
ibis Thane, Thane, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Thane
Áreas
Governança
Descrição
Housekeeping Executive You are at the heart of the hotel! As a Housekeeping Executive you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Referência
68a2383b-21b1-4cb7-99f4-6c1f448e4fd3
Data de validade
01/01/0001
Salário
Localização
ibis Hyderabad HITEC City, Hyderabad, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Hyderabad
Áreas
Governança
Descrição
Primary Responsibilities Front Office OperationAssist guests with check in and checkout, as well as other cashiering dutiesReview arrival lists and prepare compendiums prior to guests’ arrival and che
Referência
98176a2e-2aa1-46af-8a5c-c91c7101cbe4
Data de validade
01/01/0001
Salário
Localização
ibis Istanbul Esenyurt, Esenyurt, Turkey
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Temporário
Locations
Istanbul
Áreas
Governança
Descrição
Answering phones and giving guests all information about the hotel.Making reservations, welcoming guests to the hotel, opening accounts and entering the customer's expenses into these accounts.To conv
Referência
b70b3073-4171-4f1a-b832-90471ed1e805
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Hobart, Hobart, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Hobart
Áreas
Governança
Descrição
Assist and oversee the day-to-day operations of the Front Office teamSupervising and supporting guest arrivals, departures and the overall guest experienceLiaising with other departments to ensure sea
Referência
0079d6e5-c245-4443-b94d-992f4faf18ab
Data de validade
01/01/0001
Salário
Localização
Rixos Bab Al Bahr, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Ras Al-Khaimah
Áreas
Governança
Descrição
What would you do? – The SpecificsEnsures high quality customer service while following all safety protocols.Ensures a smooth flow of customers through the store.Answers, screens, and forwards incomin
Referência
f9884cfb-e88f-403f-a543-08ff50b14790
Data de validade
01/01/0001