- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont Dallas, Dallas, United States
__jobinformationwidget.freetext.ExternalReference__
REF60098J
Front Desk Agent
Region
Luxury & Lifestyle
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- scheduled daily group activities.
- Loyalty program details
- Build guest loyalty through personalized service
- Process all guest registrations and check-outs.
- Communicate services and amenities of the hotel to guests.
- Coordinate all guest room billing.
- Respond to all guest requests.
- Document and confirm reservations and cancellations.
- Block rooms in computer and follow through on designated requirements.
- Generate, print and distribute daily and weekly reports.
- Settle guest accounts and adhere to all cashiering procedures.
- Assist other front office departments as needed.
- High school graduate or equivalent vocational training certificate.
- Previous experience as Front Desk Agent in hospitality an asset.
- Previous guest relations and cashiering experience an asset.
- Computer literate in Microsoft window Applications.
- Knowledge of Opera Property Management system
- Fluency in English both verbal and non-verbal.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- understand guests’ needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
- Eligible performance based bonus
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Rixos Premium Magawish Suites and Villas, Hurghada, Egypt
Experience Level
Student
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Hurghada
Áreas
Governança
Descrição
Responsible for pick-up and delivery of guest laundry.Collects laundry and dry cleaning bags from guest rooms and ensures that guest name, room number and laundry pieces are listed.Counts and verifie
Referência
bbfa9479-2ee0-4310-9161-34f5cf7eaf55
Data de validade
01/01/0001
Salário
Localização
Swissôtel Al Maqam Makkah, Makkah, Saudi Arabia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Makkah
Áreas
Governança
Descrição
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction - Respond to guests needs and anticipate their unstated
Referência
4beb94ac-cced-4d48-9dfe-82cc9bfa6592
Data de validade
01/01/0001
Salário
Localização
Swissôtel Al Maqam Makkah, Makkah, Saudi Arabia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Makkah
Áreas
Governança
Descrição
Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following: Provide and dispatch immediate actions to all guest concerns.En
Referência
822a2702-5b73-4adf-982b-5fa4cd0dc9b8
Data de validade
01/01/0001
Salário
Localização
Swissôtel Al Maqam Makkah, Makkah, Saudi Arabia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Makkah
Áreas
Governança
Descrição
Summary of Responsibilities: Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly an
Referência
e26f9c88-8b55-4f21-bc27-d3528ad88166
Data de validade
01/01/0001
Salário
Localização
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Governança
Descrição
PURPOSE OF POSITIONTo maintain to the required standard of all linen, uniforms and fabrics used in the hotel by guests and staff.KEY ROLES & RESPONSIBILITIESRepairing of all flat work i.e. bed linen,
Referência
8ff3628e-03e5-4493-bdee-2c8453239cf9
Data de validade
01/01/0001
Salário
Localização
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Governança
Descrição
Operates Washing Machine, Dryer Machine, Pressing machine and basic knowledge in Dry cleaning Machine.Sorts F&B table napkins and table cloths according to their classificationWell informed in differe
Referência
e9f1f8b7-a234-45ff-8ee9-a56e2d9883ee
Data de validade
01/01/0001
Salário
Localização
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Governança
Descrição
The Laundry Supervisor will oversee the daily operations of laundry department. He/She will ensure that all linens, uniforms, and guest laundry are cleaned, maintained, and delivered efficient
Referência
6b0c03cf-48dc-422c-b227-b6ab85698496
Data de validade
01/01/0001
Salário
Localização
Swissôtel Corniche Park Towers Doha (Opening Dec 2025), Doha, Qatar
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
We are seeking an experienced and customer-focused Bell Captain to join our prestigious hotel in Doha, Qatar. As the leader of our bell staff, you will play a crucial role in ensuring exceptional gues
Referência
0c09d61d-0672-4a7d-834d-37ef44f06568
Data de validade
01/01/0001
Salário
Localização
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Lake Louise
Áreas
Governança
Descrição
As a Spa Concierge at Fairmont Hotels & Resorts, you will be the first point of contact for our guests seeking relaxation and rejuvenation. You will deliver a warm and welcoming experience while coord
Referência
7cfe9856-c6aa-4ce1-a4b2-5538a3ac9dd8
Data de validade
01/01/0001
Salário
Localização
MOVENPICK MOVENPICK BAGHDAD, Baghdad, Iraq
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Baghdad
Áreas
Governança
Descrição
We are looking for a well-spoken and efficient Telephone Operator to manage all internal and external calls with professionalism and courtesy.Key Responsibilities:Read the Log Book and receive any han
Referência
38389799-b4af-4dbc-b7aa-a15baeb83f8c
Data de validade
01/01/0001