- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont Dallas, Dallas, United States
__jobinformationwidget.freetext.ExternalReference__
REF60098J
Front Desk Agent
Region
Luxury & Lifestyle
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- scheduled daily group activities.
- Loyalty program details
- Build guest loyalty through personalized service
- Process all guest registrations and check-outs.
- Communicate services and amenities of the hotel to guests.
- Coordinate all guest room billing.
- Respond to all guest requests.
- Document and confirm reservations and cancellations.
- Block rooms in computer and follow through on designated requirements.
- Generate, print and distribute daily and weekly reports.
- Settle guest accounts and adhere to all cashiering procedures.
- Assist other front office departments as needed.
- High school graduate or equivalent vocational training certificate.
- Previous experience as Front Desk Agent in hospitality an asset.
- Previous guest relations and cashiering experience an asset.
- Computer literate in Microsoft window Applications.
- Knowledge of Opera Property Management system
- Fluency in English both verbal and non-verbal.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- understand guests’ needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
- Eligible performance based bonus
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Fairmont Doha, Doha, Qatar
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
Primary ResponsibilityAdhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.Report to shift on time in issued uniform in a clean, neat
Referência
d247f9e8-776d-4447-a5b5-276daccb317c
Data de validade
01/01/0001
Salário
Localização
Fairmont Doha, Doha, Qatar
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
Scope and Objectives The Laundry Supervisor will focus at all time in keeping the guest garments and hotel linen in a perfect state of appearance and maintenance, using creative and innovating ways to
Referência
8c55efc0-7047-4276-9b43-d8eab60a17c2
Data de validade
01/01/0001
Salário
Localização
Raffles Doha, Doha, Qatar
Experience Level
Director
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
Job Summary:The Director of Laundry will oversee all aspects of the laundry operations for Raffles & Fairmont Doha, ensuring the highest levels of cleanliness, efficiency, and guest satisfaction. This
Referência
fd379bb9-e8e0-44ae-992e-ccbccdf5887b
Data de validade
01/01/0001
Salário
Localização
Mövenpick Tala Bay, Aqaba, Jordan
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Aqaba
Áreas
Governança
Descrição
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Referência
529cc28f-a51c-433c-b88e-a0dfb96f4b07
Data de validade
01/01/0001
Salário
Localização
ibis Seef Manama, Manama, Bahrain
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Manama
Áreas
Governança
Descrição
We are seeking a detail-oriented and efficient Housekeeping Coordinator to join our team in Manama, Bahrain. As a key member of our housekeeping department, you will play a crucial role in ensuring ex
Referência
059df98a-db94-4f4b-a014-e6285a8e35f4
Data de validade
01/01/0001
Salário
Localização
Mövenpick Aqaba, Aqaba, Jordan
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Aqaba
Áreas
Governança
Descrição
Guest Service Agent - Mövenpick Resort & Residences AqabaFirst impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure
Referência
1cf179ad-78b4-4308-bc79-8feea7cd1f9d
Data de validade
01/01/0001
Salário
Localização
Mövenpick Tala Bay, Aqaba, Jordan
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Aqaba
Áreas
Governança
Descrição
Planning & Organizing:In alliance with the Finance Department, implement and manage the system of procurement and purchasing for the Housekeeping department in line with the hotels policies and proced
Referência
ef3ec3b1-e13a-40fc-804c-3f7d5fa8e6a5
Data de validade
01/01/0001
Salário
Localização
Mövenpick Tala Bay, Aqaba, Jordan
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Aqaba
Áreas
Governança
Descrição
Planning & Organizing:Ensure that all Mövenpick Hotels & Resorts standards are adhered toGuests should not be kept waiting.Guests should be made to feel welcome, feel at home and relaxedWe are to anti
Referência
f512ac44-690f-407c-a3dd-425bb9f017b5
Data de validade
01/01/0001
Salário
Localização
Sofitel Al Khobar The Corniche, Al Khobar, Saudi Arabia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Al Khobar
Áreas
Governança
Descrição
Greet and respond to guest requests while providing exceptional serviceResponsible for check-in/out process, collecting payment and settling accounts as per standards, as well as taking and entering r
Referência
d791cfbd-0137-4827-a410-bc5f19f12593
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Amman, Amman, Jordan
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Amman
Áreas
Governança
Descrição
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service. Greet
Referência
316b8aba-aaad-4b51-ab99-80fd82d05b22
Data de validade
01/01/0001