Food & Beverage Server

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits, including: health insurance, worldwide travel discounts and wellness programs. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated.

Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

The Food & Beverage Server reports to the Captain/Asst. Maitre'd/Maitre’d and is responsible for delivering excellent customer service to our guests and ensure their satisfaction throughout their dining experience. You will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings make guests of our venues feel unique and valued.

What you will be doing:

• Provide outstanding and enthusiastic service to guests, ensuring a warm and welcoming experience, attending to their needs, and exceeding their expectations.
• Present menus, provide information about specials, answer guests' questions about menu items.
• Reports to the Restaurant Captain at the start of shift to receive necessary instructions for the shift, side duties assigned, floor assignment, menu changes, guest comments and complains.
• Take accurate food and beverage orders, relay them to kitchen and bar colleagues using computerized systems.
• Check guest satisfaction, report any problems, take appropriate action to correct them.
• Maintain a safe, clean, tidy, organized, well-stocked work area, including assigned tables.
• Follow all safety and sanitation policies when handling food and beverage.
• Ensure tables are properly set, cleared, and reset throughout shift.
• Maintain a professional appearance and relationships with colleagues.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
• Follow outlet policies, procedures and service standards.

Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 2 years' experience in a high volume restaurant or 1 year in a 4 Diamond Resort Food & Beverage operation
• Previous point of sale system experience is an asset

Competencies, Knowledge & Skills

• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.