Fairmont Gold Supervisor/ VIP Concierge

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor & VIP Concierge to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”

Successful applicants will be matched to available positions based on previous relevant work experience. 

Starting Rate: 

Fairmont Gold Supervisor - $24.26 per hour 

VIP Concierge - $25.28 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. 

Job Duties Include:

Fairmont Gold Supervisor

• Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”
• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
• Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed

VIP Concierge 

• Assist in coordinating all phases of the guests stay from pre-arrival, arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is provided
• Assist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicable
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• To provide a courteous and professional service at all times, utilizing our Concierge Service Essentials to turn moments into memories for our guests
• To offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
• To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
• To log reservations, create confirmations and itineraries, provide information and be well versed on the ALICE application

Your Skills & Qualifications:

Fairmont Gold Supervisor

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
• Excellent written and verbal skills with a high attention to detail required
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery asset
• Graduate of Hotel Management or Hospitality program an asset

VIP Concierge

• Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
• Les Clefs d’Or membership an asset, or are currently working towards membership
• Degree or Diploma in Hospitality Management is an asset
• Food & Beverage Experience an asset
• Excellent knowledge of Micros-Opera PROPERTY Manager
• Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
• Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
• Clean driving record and Class 5 license

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com