- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont Vancouver Airport, Richmond, Canada
__jobinformationwidget.freetext.ExternalReference__
REF44188Q
Fairmont Gold Supervisor
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
Why work for Fairmont Vancouver Airport?
Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.
What's in it for you?
- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
- The only luxury hospitality group to be awarded Great Place to Work® Canada
- The opportunity to have fun at work alongside passionate hoteliers
- The opportunity to live, work and play across the world through our employee travel and internal transfer programs
- Complimentary duty meal in our colleague dining room
- Complimentary uniform laundering
- Complimentary hotel stay for two through our BE OUR GUEST program
- Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
- A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
- A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
- 30% reimbursement for TransLink monthly passes or YVR Employee Parking pass
- Full wage of $30.60/hour following the successful completion of probationary period
Fairmont Gold Supervisor
Reliable and engaging. As a Fairmont Gold Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of our guests from the moment they arrive at Fairmont Vancouver Airport, through to their departure, by ensuring they have a memorable experience with us.
What you will be doing:
- Consistently offer friendly, professional and proactive guest service
- Lead and supervise the Fairmont Gold floor to ensure standards are adhered to
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Setup and oversee Food & Beverage offerings in Fairmont Gold Lounge, anticipate and communicate replenishment needs promptly
- Excellent knowledge of Food & Beverage offerings and cater to guests' preferences and special dietary requests
- Monitor Fairmont Gold Lounge for appropriate ambience, service, safety and wellbeing of guests
- Maintain cleanliness and presentable condition of serving tools, tables and both front & back of house areas
- Review all Fairmont Gold reservations to ensure guest requests are met or exceeded
- Provide exceptional Concierge information about local and area attractions
- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
- Ensure the highest possible revenues and rate integrity for Fairmont Gold rooms, working with the Front Office team on daily upsell programs
- Follow departmental policies, procedures and service standards
- Follow all safety policies, including knowledge of Food Safety & hygiene standards
- All other duties as assigned
Your experience and skills include:
- Service focused personality is essential with a minimum 2 years' experience in Front Office or Food & Beverage is an asset
- Previous experience in luxury guest service a strong asset
- Serving It Right and Food Safe Level 1 Certification will be required upon hiring
- Prior experience working with Opera or a related Property Management system is an asset
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Knowledge of Metro Vancouver activities and attractions
- Superior communication skills, both verbal and written, and professional appearance
- Ability to work well under pressure in a fast-paced environment while managing multiple priorities
- Ability to work independently and cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Computer literate in all Microsoft Window applications required
- Highly responsible and reliable
- Ability to work a variety of shifts including early morning (5am) and late night
- Fluency in English; additional languages are a plus
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Udaipur
Áreas
Governança
Descrição
Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their ex
Referência
a2820a23-3cc9-42cc-884b-d711159d897f
Data de validade
01/01/0001
Salário
Localização
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Udaipur
Áreas
Governança
Descrição
As a Concierge Executive, you will be the face of our organization, providing exceptional service and assistance to clients and guests. Your primary responsibility will be to anticipate and fulfill th
Referência
5e7d74f9-5e7f-4622-baad-19705bdd9b97
Data de validade
01/01/0001
Salário
Localização
Sofitel Dubai Jumeirah Beach, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Customer Satisfaction (Guest Feedback, Social Media Review). Financial Performance (Up-selling, Room Revenue, Operation Auditing). Showing Initiative, Problem Solving, Staff Training, Team Leading.
Referência
e28af3b6-f98e-4d2b-a4cb-37c54b7cbe5d
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Jumeirah Beach, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Greet and welcome guests with confidence in a friendly manner and high standard of social skills.Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/
Referência
e7a6460b-0dcd-4d56-8a63-9bcf59945bc6
Data de validade
01/01/0001
Salário
Localização
Pullman New Delhi Aerocity, New Delhi, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
New Delhi
Áreas
Governança
Descrição
JOB PURPOSEGuest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Perform all cashier functions adhering to internal controls g
Referência
7603e2b9-0683-4955-b02f-cb7bb6382bb1
Data de validade
01/01/0001
Salário
Localização
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Visakhapatnam
Áreas
Governança
Descrição
Conduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered an
Referência
b9691bb7-d177-4102-991c-72be60fd4242
Data de validade
01/01/0001
Salário
Localização
Mercure Brisbane Garden City, Upper Mount Gravatt, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Australia
Áreas
Governança
Descrição
Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and effi
Referência
269d71ce-63a0-42e7-a690-df4068817105
Data de validade
01/01/0001
Salário
Localização
ibis Melbourne Glen Waverley, Glen Waverley, Australia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Glen Waverley
Áreas
Governança
Descrição
Create exceptional Guest Experience’s right across the HotelProactively & reactively respond to in-house guest priorities or requests, helping the Assistant Managers with escalated complaintsBe active
Referência
0ffca8b2-72ab-4dd8-b4cf-c275bfea1796
Data de validade
01/01/0001
Salário
Localização
ibis Bangkok IMPACT, Nonthaburi, Thailand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Nonthaburi
Áreas
Governança
Descrição
•Supports the Front Office Manager / Duty Manager in all aspects of room operations, with a focus on Front Office activities and coordination with other departments during night hours.•Overseeing hote
Referência
f2024bf2-caac-49e2-9840-9d65f3678276
Data de validade
01/01/0001
Salário
Localização
ibis Bangkok IMPACT, Nonthaburi, Thailand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Nonthaburi
Áreas
Governança
Descrição
Your leadership and organizational skills will be instrumental in maintaining the reputation of our property as a welcoming and guest-focused Hotel for guests attending events at the IMPACT Exhibition
Referência
b8e2b5a2-d0bd-4a1e-a52d-54fc2e974c7b
Data de validade
01/01/0001