Fairmont Gold Specialist

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Fairmont Gold Specialist

As a Fairmont Gold Specialist, show and tell is everything!  You will play a key role in the memories the guest experiences during their stay by telling them about the amenities the hotel has to offer and showing them all the options they have to make lasting memories.  With attention to detail, you will be able to investigate the reason of the guest’s visit and personalize their stay with Fairmont Century Plaza standards using professionalism and engaging demeanor. 

What you will be doing:

• Consistently offer professional, friendly and engaging service
• You genuinely welcome all Fairmont Gold guests at the private entrance, with a smile and by name
• You promptly contact guests, travel agents, or personal assistants from the moment of reservation creation and maintain a continuous line of communication with the guest, acting as their personal assistant
• You ensure the Fairmont Gold inventory is balanced at all times and to inform the Manager of Fairmont Gold immediately if not
• You balance daily arrivals to ensure all guests receive the same level of service and time
• You ensure that all guest billing and credit limit is performed during shift within a timely manner
• You utilize opera to block guest room assignments, update traces, comments and alerts based on guest requests, needs and profile preferences
• You provide full Concierge services, including but not limited to restaurant reservations, golf tee time bookings, car rentals, arranging transportation via various methods, assisting with flights and any guest request within the realm of the job spectrum
• You ensure all complaints are handled in a caring, professional manner, and the appropriate follow-up is taken. Follow up is to be logged and communicated to the Fairmont Gold Manager or MOD
• You maintain open lines of communication with all other hotel departments, especially the Front Desk, Housekeeping, Royal Service, Guest Services and Engineering
• Must be flexible in terms of working hours
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to use various computer software

Physical Requirements:

• Stand, walk, and move around during entire shift.
• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions
• Maintains a perpetual presence on the Reception Desk throughout the hours of the shift
• Schedule based on Business Demands

Your experience and skills include:

• High school diploma
• College degree in Hospitality or Business is an asset
• Luxury Customer Service Experience
• Previous experience within Front Office at a 5-Star Hotel preferred
• Minimum of two year’s work experience at a 5-Star Hotel preferred
• Demonstrated high organizational and multi-tasking skills
• Experience working within a close team environment
• You have strong interpersonal and problem-solving abilities
• You have a ‘can do’ attitude, always ready to problem solve and offer an alternative
• You have the ability to think outside the box and quickly pivot and adjust as necessary
• You have the ability to assist with the overall operation, where required, and ensure that all administrative and operational duties are complete
• You are highly responsible and reliable
• You are computer literate
• You are a strategic with decision making
• You confidently excel at conflict resolution
• You have the ability to work well under pressure in a fast-paced environment

What is in it for you:

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate: $34.10 USD
• Schedule based on Business Needs

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS