Facilities Manager

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. 

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness. 

The Facilities Manager will be responsible for the effective oversight and maintenance of all infrastructure across the reserve. This is a hands-on leadership position, well-suited to a proactive individual with strong technical knowledge and a deep commitment to sustainability, conservation, and operational excellence.

The role includes managing the maintenance department, implementing preventative maintenance schedules, ensuring all facilities run efficiently, and complying with relevant safety and environmental standards. It also includes budget oversight, procurement of supplies, and working closely with other departments to support special events and elevated guest experiences.

Duties and Responsibilities

Operational Oversight

• Oversee the maintenance and functionality of all lodge infrastructure, including buildings, guest suites, staff accommodation, back-of-house areas, and utility systems.
• Ensure consistent operation of off-grid systems including solar energy, generators, water purification, and waste management.
• Implement and maintain a comprehensive preventative maintenance plan to ensure asset longevity and reduce unplanned breakdowns.
• Conduct routine inspections to ensure that all facilities are safe, presentable, and operating at the highest standard.
• Respond promptly to urgent repairs and infrastructure-related challenges, maintaining minimal disruption to the guest experience.
• Ensure compliance with health, safety, fire, and environmental standards, aligned with lodge and national park regulations.
• Support the planning and coordination of lodge events and special guest experiences from a facilities perspective.

Team Leadership

• Lead, train, and mentor the maintenance team, encouraging a culture of accountability, professionalism, and continuous improvement.
• Manage team schedules and workflows to ensure full coverage of lodge maintenance needs, including support during night shifts if required.
• Conduct regular team briefings and on-the-job training with a focus on safety, technical skills, and environmental awareness.

Sustainability & Conservation

• Champion sustainable practices in the maintenance department, minimizing environmental impact and aligning operations with the lodge’s conservation ethos.
• Maintain resource-efficient systems for energy, water, and waste.
• Collaborate with relevant conservation teams and park authorities on compliance and best practices for infrastructure within a protected ecosystem.

Financial & Administrative Management

• Manage departmental budgets, monitor expenditure, and identify cost-saving opportunities without compromising on quality or guest experience.
• Oversee procurement and stock control of tools, equipment, spares, and technical supplies.
• Maintain accurate records of maintenance schedules, repairs, and compliance documentation.

• Minimum 5 years' experience in senior Facilities Management or Technical Services, preferably in a remote lodge setting, with strong hands-on technical knowledge.
• Technical qualification (electrical, mechanical, or facilities-related) is highly beneficial.
• Proven ability to manage maintenance teams, budgets, and procurement in a hospitality environment.
• Excellent leadership, organisational, and communication skills.
• Committed to sustainable operational practices and conservation standards.
• Comfortable living and working in remote wilderness environments.
• Valid driver's licence essential; 4x4 driving experience an advantage.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Mantis/Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About the Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Visit https://www.mantiscollection.com/ to discover more about our incredible brand.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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