- Integral
- Permanente
- RAFFLES
- Alimentos e Bebidas
__jobinformationwidget.freetext.LocationText__
Raffles Seychelles, Baie Ste Anne, Seychelles
__jobinformationwidget.freetext.ExternalReference__
REF50819Z
F&B Training/Outlet Manager
Region
Luxury & Lifestyle
Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.
Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.
Position: F&B Training/Outlet Manager
Department: Food & Beverage
Reports to: Food & Beverage Manager
_______________________________________________________________
PURPOSE OF POSITION
To manage the operations of the Restaurant, including the development and performance management of employees. To oversee the financial aspect of the operations, optimizing profits and minimize cost through stock control and forecasting. Assists in overseeing and directing all aspects of the Food and Beverage and to ensure the highest level of service quality is provided to the Hotel’s guests and patrons.
KEY ROLES & RESPONSIBILITIES
- Direct and supervise the work of the Assistant Restaurant Managers or Restaurant supervisors
- Keep assistant managers or supervisors promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action
- Identify and monitor training needs of the department, and design, plan, and implement training programs, policies, and procedures to fulfil the departmental need
- Handle complaints and as and when required make effective service recovery
- Ask guests for feedback; review feedback/internal processes and take corrective action for improvement
- Regularly inspect food & beverage quality.
- Be present in day-to-day outlet operations to ensure standa
- rds are being followed
- Follow established and proper Accounting procedures
- Prepare and manage the Restaurant budget and forecast reports, with the goal of increasing sales and minimizing costs, including food, beverage, supply, utility and labor costs
- Attend daily F&B meetings and channel essential information down the line
- Hold monthly one-to-one meeting with staff to establish and monitor targets and their achievement.
- Be knowledgeable of hotel information to answer guest inquiries; always recommending the hotel’s food & beverage outlets prior to outside facilities
- Oversee the training and supervision of Restaurant employees, which includes work allocation, performance evaluation, training, and problem resolution
- Prepares weekly staff schedule keeping in mind-anticipated business, existing budget and standards of service
- Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Ensure highest level of service in the Restaurant by effectively responding to complaints, taking any and all appropriate actions to turn dissatisfied guests to return guests
- Prepare the payroll reports as required
- Attend monthly staff meetings to discuss P&L statement and operational issues
- Establish guest database with preference records of regular guests
- Establish/review sales incentive programs on a periodic basis, rewarding high achievers
- Maintain and control inventory of outlet/restaurant equipment
- Constantly monitor the staff's appearance, attitude and degree of professionalism
- Consistently look for improvements in the Restaurant to stay on top of competitors
- Working to ensure standards of hygiene are maintained
- Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Housekeeping and Engineering Department
- Maintain opening, running and closing duties for department
PERSONAL ATTRIBUTES
- Knowledge of Excel, MS Word, Publisher, PowerPoint & Micros
- Must be well-presented and professionally groomed at all times
- Experienced in all aspects of restaurants service.
- Effective interpersonal communication skills with an outgoing personality
- Physically fit, self-motivated and demonstrates leadership qualities
- Team player, possessing a high degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
- Proven organizational skills, able to set and meet deadlines with quality results
- Must possess good communication skills for dealing with diverse staff
QUALIFICATIONS
- Hotel Restaurant Management graduate
EXPERIENCE
- Minimum 1 or 2 years experience in international chain hotels within Pub/Bar environment at a managerial level
Position: F&B Training/Outlet Manager
Department: Food & Beverage
Reports to: Food & Beverage Manager
_______________________________________________________________
PURPOSE OF POSITION
To manage the operations of the Restaurant, including the development and performance management of employees. To oversee the financial aspect of the operations, optimizing profits and minimize cost through stock control and forecasting. Assists in overseeing and directing all aspects of the Food and Beverage and to ensure the highest level of service quality is provided to the Hotel’s guests and patrons.
KEY ROLES & RESPONSIBILITIES
- Direct and supervise the work of the Assistant Restaurant Managers or Restaurant supervisors
- Keep assistant managers or supervisors promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action
- Identify and monitor training needs of the department, and design, plan, and implement training programs, policies, and procedures to fulfil the departmental need
- Handle complaints and as and when required make effective service recovery
- Ask guests for feedback; review feedback/internal processes and take corrective action for improvement
- Regularly inspect food & beverage quality.
- Be present in day-to-day outlet operations to ensure standa
- rds are being followed
- Follow established and proper Accounting procedures
- Prepare and manage the Restaurant budget and forecast reports, with the goal of increasing sales and minimizing costs, including food, beverage, supply, utility and labor costs
- Attend daily F&B meetings and channel essential information down the line
- Hold monthly one-to-one meeting with staff to establish and monitor targets and their achievement.
- Be knowledgeable of hotel information to answer guest inquiries; always recommending the hotel’s food & beverage outlets prior to outside facilities
- Oversee the training and supervision of Restaurant employees, which includes work allocation, performance evaluation, training, and problem resolution
- Prepares weekly staff schedule keeping in mind-anticipated business, existing budget and standards of service
- Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Ensure highest level of service in the Restaurant by effectively responding to complaints, taking any and all appropriate actions to turn dissatisfied guests to return guests
- Prepare the payroll reports as required
- Attend monthly staff meetings to discuss P&L statement and operational issues
- Establish guest database with preference records of regular guests
- Establish/review sales incentive programs on a periodic basis, rewarding high achievers
- Maintain and control inventory of outlet/restaurant equipment
- Constantly monitor the staff's appearance, attitude and degree of professionalism
- Consistently look for improvements in the Restaurant to stay on top of competitors
- Working to ensure standards of hygiene are maintained
- Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Housekeeping and Engineering Department
- Maintain opening, running and closing duties for department
PERSONAL ATTRIBUTES
- Knowledge of Excel, MS Word, Publisher, PowerPoint & Micros
- Must be well-presented and professionally groomed at all times
- Experienced in all aspects of restaurants service.
- Effective interpersonal communication skills with an outgoing personality
- Physically fit, self-motivated and demonstrates leadership qualities
- Team player, possessing a high degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
- Proven organizational skills, able to set and meet deadlines with quality results
- Must possess good communication skills for dealing with diverse staff
QUALIFICATIONS
- Hotel Restaurant Management graduate
EXPERIENCE
- Minimum 1 or 2 years experience in international chain hotels within Pub/Bar environment at a managerial level
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Novotel Cardiff Centre, Cardiff, United Kingdom
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Cardiff
Áreas
Alimentos e Bebidas
Descrição
Position overview:Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or pati
Referência
29587915-08bb-4c72-96ce-807968dce4b3
Data de validade
01/01/0001
Salário
Localização
Betim, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Betim
Áreas
Alimentos e Bebidas
Descrição
Atender e servir o cliente no café da manhã / bar / restaurante / loja de conveniência, conforme o estilo da marca de atuação. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de a
Referência
24152834-bc96-4af0-897e-e4ad4eb397a6
Data de validade
01/01/0001
Salário
Localização
Grand Mercure Dubai City, Dubai, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Alimentos e Bebidas
Descrição
Reporting to the Venue Manager, responsibilities and essential job functions include but are not limited to the following: To assist the guests with all different queries.To act according to the compl
Referência
180d991f-c96c-4c67-b06f-56ca312f2cfe
Data de validade
01/01/0001
Salário
Localização
25hours Hotel Duesseldorf Das Tour, Düsseldorf, Germany
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
25HOURS HOTELS
Tipo de Contrato
Permanente
Locations
Düsseldorf
Áreas
Alimentos e Bebidas
Descrição
How does your working day look like ...Cafe La Tour (Ground Floor)You conjure up a “wow” in the faces of our guests, especially for a good start into the day with our coffee specialtiesWhether croissa
Referência
0d5f00de-7fcb-4bcf-879a-d29679ad0065
Data de validade
01/01/0001
Salário
Localização
Mercure Serpong Alam Sutera, South Tangerang, Indonesia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
South Tangerang
Áreas
Alimentos e Bebidas
Descrição
Steward Supervisor Do you have a heart to serve and love being part of a team? As Steward Supervisor you will assist in the execution of memorable Food & Beverage experiences for our guests.What is i
Referência
5ceb1a08-c9bf-4e8f-bcf8-84b8ac668d81
Data de validade
01/01/0001
Salário
Localização
Mövenpick Grand Al Bustan Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Alimentos e Bebidas
Descrição
Chef De Partie Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wantin
Referência
881a7b0a-4b66-4a69-85b9-3eb97cec59c7
Data de validade
01/01/0001
Salário
Localização
ibis Riyadh Olaya Street, Riyadh, Saudi Arabia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Alimentos e Bebidas
Descrição
Hostess You are the beginning of an exceptional guest experience. As a Host, you will make our guests Feel Welcome from the moment they arrive! What is in it for you: In 3-4 bullet points, showcase
Referência
43335e4f-432a-4441-95e0-ee92b22e0008
Data de validade
01/01/0001
Salário
Localização
Rixos Al Mairid Ras Al Khaimah, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Ras Al-Khaimah
Áreas
Alimentos e Bebidas
Descrição
Guest Relations & Seating Management:Greet guests with a warm and professional demeanor.Escort guests to their tables and present menus.Manage and coordinate table reservations efficiently.Maintain an
Referência
a57b2b28-f0ca-469e-add9-e8a6a61541da
Data de validade
01/01/0001
Salário
Localização
, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Alimentos e Bebidas
Descrição
Food & Beverage SupervisorAre you passionate about guest interaction, food, and beverage? Join our dynamic team as a Food & Beverage Supervisor and lead efforts to create unforgettable dining experien
Referência
3f03ed84-1fbf-4dd4-b610-cb6419e17c9d
Data de validade
01/01/0001
Salário
Localização
ibis Jeddah City Center, Jeddah, Saudi Arabia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Jeddah
Áreas
Alimentos e Bebidas
Descrição
Welcomes the guests and ensures they are attended to i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.Ensures stocks at the outlet are replenished a
Referência
cb0884da-f675-42cd-bc53-ae7da244bdcb
Data de validade
01/01/0001