F&B Team Member

"Why work for Accor?

• Entitle of 28 holiday days (bank holidays included)
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Free Bonus Breaks Voucher
• Friends & Family Rates
• Eye Test Vouchers
• Opportunity to grow within your property and across the world
• Friendly working Environment
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Casual 0 hours 

£12.21 - £13.16 per hour 
 

Duties

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.  Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.

•   Any other reasonable request as required by your Supervisor or Hotel Management.

Customer Service

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote, hotel facilities and services.

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor. 

Preferable experience of 1 year /not mandatory
Necessary training will be provided

Your team and working environment:
Mercure Oxford Hawkwell House is 4* hotel located at the quite village called Iffley in Oxford. The hotel has Breakfast area, bar, lounge and the restaurant. 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.