F&B Shift leader

Situated in the historic city of Liverpool the Novotel Liverpool city Center is a stylish 4-star hotel located in the heart of the city placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stones throw away you can experience art and history at the Albert Docks, or why not visit the cities' nightlife scene down at Cavern walks or why not try one of many award winning restaurants. Novotel is a great choice for both families and business workers looking to escape.

Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine as well separate choices for kids. Why not unwind in the bar where we serve a full array of drinks. The hotel boasts ten spacious meeting rooms with facilities to suit different needs, We also have a separate welcome area where you can gather before moving to your meeting room making this an ideal place for your business needs.

Job Description

Food & Beverage Shift Leader Job Description:

We are looking to hire a customer-oriented Food & Beverage Shift Leader to ensure that all restaurant operations run smoothly. The Food & Beverage Shift Leader responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships.. You should also be able to identify ways to decrease the restaurant's operational costs.

To be successful as a Food & Beverage Shift Leader, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Food & Beverage Shift Leader should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.

Food & Beverage Shift Leader Responsibilities:

• training restaurant staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Food & Beverage Shift Leader Requirements:

Proven experience working as a supervisor in the hospitality industry.

The ability to work in a fast-paced environment.

• The ability to stand for extended periods.
• Strong management skills.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.

Benefits:

• Employee benefit card offering discounted rates at Accor worldwide up to 70% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Friends & Family Rates
• 28 days of paid holidays per year (pro rata)
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee Vivup program with direct access to GP, high street discounts and many more
• Discounted or free food
• Work based Pension