F&B Executive

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a dynamic and customer-focused F&B Executive. As an F&B Executive, you will play a crucial role in ensuring exceptional dining experiences for our guests while overseeing the day-to-day operations of our food and beverage outlets.

• Coordinate and supervise opening and closing duties, ensuring all settings meet our high standards
• Assist management in supervising junior team members, ensuring tasks are completed efficiently and to departmental standards
• Manage restaurant reservations, including taking bookings, handling cancellations, and reconfirming reservations
• Take food and beverage orders, accommodating guest preferences and dietary requirements
• Deliver exceptional food and beverage service in accordance with established standards and procedures
• Implement upselling techniques to maximize sales revenue and promote other dining venues when appropriate
• Maintain a personalized approach to service by remembering individual patron preferences
• Ensure compliance with food safety and hygiene standards (HACCP)
• Handle guest complaints and comments professionally and efficiently, reporting any issues to management
• Oversee assigned work stations and assist in outlet operations in the absence of management
• Collaborate with other F&B outlets during peak times or as required
• Contribute to the continuous improvement of service standards and operational efficiency

• Previous experience in food and beverage service, preferably in a supervisory role
• Strong leadership and team management skills
• Excellent customer service skills with a focus on creating memorable dining experiences
• Proficiency in reservation management and restaurant operations
• Knowledge of food safety and hygiene standards (HACCP)
• Demonstrated ability to implement effective upselling techniques
• Strong problem-solving skills and ability to handle guest complaints efficiently
• Excellent communication skills, both verbal and written
• Detail-oriented with strong organizational abilities
• Ability to work collaboratively in a fast-paced environment
• Proficiency in restaurant management software
• Knowledge of local cuisine and cultural preferences is a plus
• Flexibility to work various shifts, including weekends and holidays
• Hospitality-related education or certification is preferred but not required