F&B Captain

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

• Assist the F&B Supervisor whenever required
• Supervise and coordinate activities of Heartists personnel
• Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally.
• Ensure consistent high-level service and customer satisfaction
• Manage Heartists schedules and handle operational logistics
• Liaise between the kitchen and service areas to ensure smooth operations
• Address and resolve guest complaints and concerns promptly
• Maintain inventory and report needs for supplies and equipment
• Train new Heartists and conduct regular team meetings
• Implement and monitor health and safety protocols

• High school diploma or equivalent
• Minimum 2 years of experience in a supervisory role in F&B service
• Strong understanding of hospitality service standards
• Excellent communication and leadership skills
• Ability to manage stressful situations and resolve conflicts
• Detail-oriented with a focus on customer satisfaction
• Excellent organizational and team management skills
• Flexibility to work various shifts, including evenings and weekends