F&B Attendant

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates

Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands

Novotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction.

We are seeking an enthusiastic and customer-focused F&B Attendant to join our team in Jakarta, Indonesia. As an F&B Attendant, you will play a crucial role in ensuring our guests have an exceptional dining experience by providing top-notch service in a fast-paced environment.

• Warmly greet and welcome guests to the dining area
• Present menus, make recommendations, and answer questions about food and beverage offerings
• Take accurate food and beverage orders using the point-of-sale (POS) system
• Serve food and beverages to guests in a timely and professional manner
• Maintain cleanliness and organization of the dining area and service stations
• Clear and reset tables according to hygiene standards and requirements
• Handle cash and credit card transactions accurately
• Assist in stock management and inventory control
• Collaborate with kitchen staff to ensure order accuracy and timely delivery
• Address guest concerns promptly and professionally
• Comply with all health, safety, and food handling regulations
• Participate in team meetings and training sessions as required

• Proven experience as an F&B Attendant or in a similar customer service role
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced, high-pressure environment
• Detail-oriented with a keen eye for quality control
• Basic food and beverage knowledge
• Proficiency in using point-of-sale (POS) systems
• Basic math skills for handling cash transactions
• Physical stamina to stand, walk, and carry trays for extended periods
• Flexibility to work various shifts, including weekends and holidays
• Team player with the ability to collaborate effectively with colleagues
• Good organizational skills and ability to multitask
• Fluency in English; knowledge of Bahasa Indonesia is a plus
• High school diploma or equivalent