- Integral
- Permanente
- MOVENPICK
- Governança
__jobinformationwidget.freetext.LocationText__
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
__jobinformationwidget.freetext.ExternalReference__
REF60884C
Executive Floor Agent - Lễ tân tầng cao cấp
Region
MEA SPAC
Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi
Savour the good life at Mövenpick Hotel Hanoi Centre, a five-star hotel located in the central district of Hanoi.
Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital city of Vietnam, indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel has a distinguished French style architecture which was preserved, while the décor of the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone accents and dark wooden floors.
We have also integrated some Vietnamese touches into the interior to give it a sense of place.
- Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is always ready before serving time every day.
- Receive meeting booking information from Executive Floor guests and arrange for guest accordingly.
- Be responsible for all issue funds, foreign currencies and all collections; in short, for all monies which are handled by a cashier during the shift of a day
- Check, receive and handover the accuracy of the cash float, guest VAT invoice, miscellaneous vouchers…. To sign for it in the control book and fully responsible for it during the shift.
- Ensure daily posting of F&B bills, telephone bills, business center bills, etc. are posted into the Front Office computer system.
- Register guests promptly ensuring that they are provided with all the necessary information.
- Assigns rooms for arriving guests. Special attention is given to Accor Members, VIP guests, repeat guest with special request.
- Ensure all check out guest folio and account’s copies are accompanied by supporting documents, bills, invoices, etc.
- Ensure that all Executive guest information and billing instructions received from reception/reservation are completed.
- Exchange foreign currency for inhouse Executive guests, while safeguarding against counterfeit money. To guard against any fraudulent exchange of currency.
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Perform other reasonable duties assigned by the Management of the Hotel
- Diploma in Tourism/Hospitality Management
- Minimum 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Must be well-presented and professionally groomed at all times
- Take 2 days off/week
- 100% social insurance payment based on salary from the first day of work
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Develop your talent through learning programs by Academy Accor
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
The Communications Centre Supervisor oversees the daily operations of the resort’s communications hub, ensuring all internal and external calls, messages, guest requests, and emergency communications
Referência
fc1f8d84-9c77-4b50-bfc6-b72f94a046b2
Data de validade
01/01/0001
Salário
Localização
ibis Mumbai BKC, Mumbai, India
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Mumbai
Áreas
Governança
Descrição
Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.Must have strong understanding of the funct
Referência
0f8feda0-3fe2-44b3-a92e-e1a0dff5140b
Data de validade
01/01/0001
Salário
Localização
Novotel Melbourne South Wharf, Melbourne, Australia
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Melbourne
Áreas
Governança
Descrição
The Guest Service Agents are the first and last impression at the hotel. We are seeking a Night Guest Service Agent who will play a crucial role in ensuring exceptional service is provided to guests a
Referência
72a20771-658e-48f1-b1bd-aa21297de979
Data de validade
01/01/0001
Salário
Localização
Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Temporário
Locations
Indonesia
Áreas
Governança
Descrição
Job PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of ser
Referência
4697a6d3-7430-49ca-8542-12cfee7f4cf5
Data de validade
01/01/0001
Salário
Localização
Pullman Brisbane King George Square, Brisbane City, Australia
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
Brisbane City
Áreas
Governança
Descrição
Create unforgettable first impressions with your natural charisma and love for Aotearoa, making every guest feel genuinely welcomed and valuedDeliver warm, professional service to all guests and colle
Referência
bf81878d-82ba-4a1b-8098-a7171bcceddc
Data de validade
01/01/0001
Salário
Localização
PULLMAN AUCKLAND HOTEL & APARTMENTS, Auckland, New Zealand
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
Auckland
Áreas
Governança
Descrição
As the Welcome Porter, you embody Pullman’s progressive values through your presentation, personality and energy. You are the host of the lobby, welcoming guests with warmth and engaging interactions,
Referência
2ec25a86-e174-4ecb-a048-62a896971d18
Data de validade
01/01/0001
Salário
Localização
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Whistler
Áreas
Governança
Descrição
Room AttendantYou are at the heart of the hotel! As a Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of cr
Referência
74faed24-e0fe-4ed9-be48-e35c4239d177
Data de validade
01/01/0001
Salário
Localização
Novotel Wellington, Wellington, New Zealand
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Wellington
Áreas
Governança
Descrição
At Novotel Wellington, it’s the people who create unforgettable memories for our guests. First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arri
Referência
5b66fd25-7a60-49e2-add3-598f86a6f86c
Data de validade
01/01/0001
Salário
Localização
Mercure Sao Caetano do Sul, São Caetano do Sul, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Caetano Do Sul
Áreas
Governança
Descrição
• Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos.• Garantir o cumprimento aos procedimentos de recepção, bem como preparar
Referência
3b232305-4478-43f3-89e8-9b7f8d409d6d
Data de validade
01/01/0001
Salário
Localização
ibis São Paulo Interlagos, São Paulo, Brazil
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “cor
Referência
23d67b43-2872-4b25-bb89-ddaad97d7b37
Data de validade
01/01/0001