Executive Assistant - Cluster General Manager

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

The Executive Assistant (EA) will play a pivotal role in ensuring the smooth, efficient functioning of the Executive Office by providing high-level administrative, operational, and organizational support to the Cluster General Manager overseeing Banyan Tree Dubai and Delano Dubai. This role demands strong analytical thinking, discretion, and the ability to communicate effectively with senior leadership, VIP guests, and internal and external stakeholders. This role requires exceptional discretion, professionalism, and a proactive approach to managing the GM’s schedule, correspondence, and key initiatives.

Key Responsibilities

• Manage the Cluster General Manager’s calendar, including scheduling meetings, appointments, and travel arrangements with precision and foresight.

• Screen, prioritize, and respond to incoming communications, emails, and calls on behalf of the Cluster GM.

• Prepare and edit correspondence, presentations, reports, and meeting agendas with accuracy and professionalism.

• Coordinate and follow up on key projects and action items, ensuring deadlines are met and information flows smoothly.

• Facilitate communication between the Cluster GM and hotel departments, corporate offices, clients, and external stakeholders.

• Assist in organizing internal and external meetings, events, and VIP visits, including logistics and hospitality arrangements.

• Handle confidential information with utmost discretion and maintain a high level of professionalism at all times.

• Support the Cluster GM with special projects, research, and data analysis as required.

• Maintain filing systems, databases, and documentation to ensure easy retrieval and compliance with company policies.

• Act as an ambassador for the Cluster GM, representing the executive office positively and professionally within the hotel and with external contacts.

Qualifications

• Minimum 5 years of experience as an Executive Assistant or similar role, preferably supporting senior leadership in luxury hospitality or corporate settings.

• Exceptional organizational and time-management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.

• Excellent written and verbal communication skills with strong attention to detail.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable with digital communication tools.

• High level of discretion and confidentiality in handling sensitive information.

• Strong interpersonal skills with the ability to build effective relationships across all levels of the organization.

• Proactive, resourceful, and solution-oriented mindset.

• Ability to work independently and as part of a team.

• Bachelor’s degree or equivalent experience preferred.

Why Join Us? At Banyan Tree Dubai & Delano Dubai, we offer a dynamic work environment where passion for excellence and luxury is at the core of our business. Join our team and become a part of two of the world’s most iconic hotel brands, each with a unique style and commitment to providing unparalleled service and unforgettable experiences for our guests.