Event Services Manager

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Reporting to the Director or Associate Director of Group Sales, responsibilities and essential job functions include but are not limited to the following: 

Responsibilities

• Consistently offer professional, friendly and engaging service to both internal and external customers
• Maintain positive relationships with all guests, vendors, Colleagues and global sales network
• Actively sell guest rooms and meeting space to small groups, ensuring quarterly and annual goals are met
• Solicit new business, engage new clients, and rebook existing clients
• Maintain accounts, contact, activity and business details within the appropriate software applications
• Assume Conference Services role for groups booked with an arrival of 30 days or less.
• Confirm and review of function details
• Obtain rooming list details and request deposits where applicable 
• Conduct pre convention meetings as required
• Work closely with the Culinary team and Front Office team to communicate group details
• Meet clients prior to departure to ensure all details of the contract were delivered and to solicit any future business
• To follow departmental policies and procedures
• To follow all safety  policies
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Computer literate in Microsoft Window applications and other relevant computer applications required 
• University/College degree in a related discipline preferred
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Ability to listen effectively
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work effectively both independently and as a team

Physical Demands

• This position requires moderate physical activity

Required Education and Experience

• 1-2 years of hotel experience; preferably in sales

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V