Event Sales & Services Associate Director

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Director, Event Sales & Services (DESS), responsibilities and essential job functions include, but are not limited to, the following:

• Work closely with Director Event Sales & Services to streamline process and role out new departmental policies as needed.
• Responsible for accurate event forecasting for all food and beverage events.
• Play a key role in managing the day-to-day operation in collaboration with Director of Event Sales & Services to ensure standards of service and high productivity are met.
• Engage the team to drive high levels of colleague engagement meeting EES departmental goals.
• Involvement in Catering Promotions and events, finding new & creative ways to drive revenue.
• Actively solicit new business from local client market by engaging in direct sales outreach and other sales activations.
• Work effectively with the operational teams to oversee and manage all aspects of Group, Wedding and Social Events where assigned by the DESS
• Effective cross-departmental collaboration, particularly with Sales, Banquets, Audio Visual and the Culinary teams.
• Ensure Banquet Event Orders & Group Resumes are completed and accurate for distribution as required
• Respond to inquiries in a timely manner as set forth by Accor standards
• Initiate the Event Services booking process by creating account bookings, establishing departmental files and generate timely notifications as it pertains to all types of guest and client inquiries
• Manage the preparation of proposals and contracts, coordinating group program details
• Active solicitation of client guarantees and the timely distribution of the information in accordance with established departmental processes and as requested
• Stay abreast of deposit deadlines as outlined in contracts with effective communication to clients
• Extend site inspections and walk-in client queries as required
• High focus on delivering exceptional guest experiences and maintaining high service standards
• Managing the design and printing of custom projects including – menus for weddings and events; event diagrams and seating floorplans
• Ensure Health & Safety standards are complied with at all times, as well as, adherence to our Sustainability Partnership Program initiatives
• Maintain integrity of Opera Sales & Catering database, Fairmont’s sales force tool
• Perform daily, weekly and monthly tasks and additional administrative duties to support the Event  Division as assigned by the DOESS
• Work closely with Group Rooms Specialist to ensure accuracy in VIP arrival times & VIP status where appropriate
• Attend daily operations and weekly leadership meetings as scheduled

Qualifications:

• Minimum of five years previous experience in catering and conference is preferred, experience in a large hotel sales environment required.
• Strong computer literacy with MS Office programs (Excel, Word, PowerPoint, Outlook) is required
• High energy with exceptional organization, interpersonal and communication skills, both written and verbal
• Must be a creative and effective person, possessing a high degree of professionalism both in appearance and telephone manner
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Must be a proven team player who is motivated and can take initiative
• Ability to multitask and take directions from numerous sources
• Highly responsible and reliable
• Must be flexible in availability as long hours may be required depending on business levels
• Bachelor degree in Hotel Management and/or equivalent experience working in the hospitality industry is a definite asset
• Opera knowledge required
• Required to work evenings and weekends as necessary

Physical Aspects of Position (include but are not limited to):

• Sitting 6-8 hours a day.
• Light to medium activity.