Event Operations Manager

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

The Event Operations Manager shall assist in planning, organizing and giving direction of the overall event operations. He/she will provide administrative support, deliver events/ meetings in accordance to our brand standards. The Event Operations Manager is responsible and accountable for high service standards across banquet operations through proactive supervision and guest interaction.

Primary Responsibilities

Operational Management

• Supervise the setup, service, and breakdown of all events in alignment with brand and service standards.
• Monitor inventory of banquet supplies, equipment, linen, and tableware to ensure readiness and timely replenishment.
• Ensure that banquet facilities, lighting, sound systems, and décor are maintained in excellent condition.
• Develop and maintain banquet SOPs and service checklists to standardize performance across all events.

Event Planning & Execution

• Review event orders (BEOs) for accuracy, feasibility, and resource allocation
• Manage floor plans, event timelines, and staff assignments for each function
• Oversee décor, table setup, AV requirements, floral arrangements, and theme details to meet guest expectations
• Ensure clear communication of event details to all relevant departments through effective use of event management software and internal communication tools
• Monitor event progress in real-time to anticipate guest needs and proactively address issues.
• Handle guests’ complaints and comments tactfully and efficiently
• Ensure that LQA Standards, health, safety and security procedures are in place for Meetings & Events

Guest Relations & Service Quality

• Greet VIP clients and event organizers upon arrival to establish rapport and ensure personalized service.

Financial & Administrative Duties

• Monitor P&L performance, identify variances, and implement corrective measures to achieve financial targets
• Approve banquet event orders (BEOs), staff rosters, and purchase requests within budgetary guidelines
• Ensure proper cash handling, billing accuracy, and prompt submission of event documentation.
• Prepare payroll related documents and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Team Management

• Recruit, train, and mentor banquet service associates to deliver exceptional guest experiences
• Conduct regular team briefings and debriefings to communicate expectations and gather feedback
• Create efficient staff rosters and manpower planning based on event load, seasonality, and budget

Compliance, Safety & Sustainability

• Ensure all operations comply with hotel policies, brand standards, and local regulatory requirements (SFA, MOM, NEA).
• Enforce hygiene and sanitation standards in accordance with HACCP and food safety guidelines.

Communication & Coordination

• Serve as the primary liaison between Sales, Kitchen, Engineering, Housekeeping, and Front Office teams for all event-related requirements
• Ensure accurate and timely communication of event changes and special requests across departments
• Attend weekly event meetings and departmental briefings to review upcoming business and operational priorities

• High School/GED equivalent/Diploma in Hotel Management or equivalent
• Minimum 3 years of experience in a similar capacity or management level
• Has strong knowledge on Meetings and Events management
• Excellent reading, writing and oral proficiency in English language
• High degree of professionalism with sound human resources management and business acumen capabilities
• Proficient in MS Excel, Word, & PowerPoint

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times