EN - Service Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Service Manager
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Service Manager, you will strategically lead the team to take guest satisfaction to the next level.
What is in it for you:

• In 3-4 bullet points, showcase the benefits and perks of working at the property
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Lead, mentor and train the Service Operations team
• Ensure Service relevant brand standards are maintained
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests"

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Ensuring the team provides the best customer service in terms of quality, production, and presentation.
• Ensuring the proper operation of the various services under the Head Chef's responsibility.
• Providing a good work environment by guiding colleagues.
• Ensuring the department's profitability.
• Ensuring compliance with labor regulations within the department.
• Being present in the dining room to hear customer feedback.
• Building good relationships with customers (depending on the structure).
• Spending time with customers and being present in the same environment to be aware of their specific requests and expectations.