EN - Security Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Here’s what you’ll do:

• Conduct external and internal security patrols and carry out routine tests of security equipment.
• Provide traffic control and apply parking restrictions as required
• Manage keys and perform locking and unlocking duties as detailed in the Assignment Instructions
• Monitor Systems, oversee Access Control & Camera Systems (Bosch, Lenel), investigate causes of fire alarm activations
• Respond to Alarms; Address Access Control Alarms using systems and cameras
• Dispatch: Use radio and other physical security equipment to dispatch and track Security Officers' calls for requests. Operate ‘stop and search’ policies when required
• Customer Service: Answer calls and provide security services coordination and display an outstanding level of customer service
• Technical Support - Identify and log Access Control malfunctions, raise tickets for equipment, systems, or facilities requests
• Emergency Coordination - Manage emergency incidents with Physical Security Officers, liaise with first responders, follow regulation policies and execute emergency SOC (Securitas Operations Centre) protocols 
• Maintain all logbooks and records, ensuring all paperwork is completed in a timely fashion and conduct effective handover procedures
• Record and report all faults, health and safety hazards and unsafe working practices to management. Ensure any equipment provided by the customer and Securitas is managed in accordance with procedures.
• Provide support, guidance and information to all staff, visitors and contractors whilst ensuring the safeguarding of the premises
• Issue visitor/contractor passes and deal with lost property
• Undertake any other duties as requested by Management

Essential:

• Locally available is a plus
• Prior experience as a Security Officer in the security industry
• Demonstrate full dedication and commitment to engaging in and completing the SC clearance process
• Proficient in report writing to document incidents clearly and accurately
• Experience with surveillance systems is essential for effective monitoring is preferred but optional as training will be provided
• Ability to work under pressure while maintaining attention to detail
• A proactive approach to problem-solving and incident management
• Proficient in both speaking and written English, and the ability to convey information to a third party in a concise manner
• A keen eye for detail and the ability to identify and respond to potential risks
• Excellent communication skills, both verbal and written, with the ability to coordinate multiple teams and individuals
• Ability to remain calm under pressure and manage high-stress situations effectively
• In-depth knowledge of CCTV, access control, and intruder alarm systems within a SOC environment

Desirable:

• CCTV license
• Security Management