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Fairmont Baku - Flame Towers, Baku, Azerbaijan

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REF15501O

EN - Reservation Agent

Region

Luxury & Lifestyle


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:

- Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail

-Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel. (LQA audit)

- Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments

 -Accurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager)     

- Reviewing and update reservations interfacing between the CRS and PMS

- Ensuring reservation confirmations are issued promptly and accurately

- Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues

- To monitor and track special promotions and communicate information to various operational departments

- To ensure all reports and confirmation letters are filed on a daily basis

- Attend weekly Reservations department meetings, daily meetings and trainings;

- To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;

- To comply with the requirements for appearance (grooming) provided by the rules;

- Understand and adhere to all departmental guidelines and policies;

- To report any technical problems and necessary needs in the work process immediately to the direct manager;

- To perform other tasks determined by the direct manager;

- To assist the work of other employees of the department;

- Prepare and submit all reports directly to the manager during the period of duty;

 


Qualifications

Your experience and skills include:

  • Higher education
  • Experience in the relevant position (preferred)
  • Computer literate in Microsoft Window applications and  relevant computer applications required 
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must posses Professional téléphone étiquette and have an excellent command of the English, Azerbaijani, Russian langages
  • Strong team player who can work independently in a fast paced environment         

Additional Information

Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
 

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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