Duty Manager

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture. Offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await. Nestled in the serene Nusa Dua enclave, this remarkable 5-star beach resort offers easy access to Bali’s tranquil eastern coastline. Just a 10-minute drive from the airport and a short distance from the water sport coastal area of Tanjung Benoa, it is situated within the exclusive resort area of Nusa Dua, showcasing a picturesque sunrise, pristine beach, and a 7 km beachside pathway ideal for morning walks or cycling tours.

Position Summary:

As a Duty Manager, you are a key leader in ensuring exceptional guest experiences throughout all areas of the resort during your shift. You will oversee daily operations, coordinate between departments, handle guest concerns with finesse, and uphold service excellence in line with LQA (Leading Quality Assurance) standards. You will also actively support and drive loyalty membership enrollments to strengthen guest relationships and brand loyalty.

Key Responsibilities:

• Act as the hotel’s primary point of contact for guests, ensuring their needs are anticipated and addressed promptly and professionally.

• Maintain a strong presence in the lobby and public areas, especially during peak hours and guest arrivals/departures.

• Supervise and support front office, housekeeping, and other operational teams to ensure smooth coordination and consistent guest service.

• Handle and resolve guest concerns, complaints, and feedback with empathy and efficiency.

• Ensure strict compliance with LQA standards, conducting regular spot checks and coaching team members to meet or exceed audit expectations.

• Promote and support the ALL – Accor Live Limitless loyalty program, ensuring frontline colleagues confidently communicate benefits and enroll guests.

• Monitor daily arrivals, VIP guests, and special requests, coordinating with relevant departments to personalize the experience.

• Serve as the senior hotel leader on duty in the absence of executive management.

• Prepare daily duty reports and escalate any major incidents or operational issues.

• Ensure safety, security, and emergency procedures are followed at all times.