Duty Manager

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.

We are currently looking for a highly competent and guest oriented Duty Manager to join our team in Sofitel Bali Nusa Dua Beach Resort. In this position, you will be instrumental in overseeing daily hotel operations, upholding service excellence, and ensuring memorable guest experiences throughout the property. 

• Oversee and coordinate all hotel operations during assigned shifts to ensure efficiency, consistency, and service excellence
• Deliver refined and personalized guest experiences by responding proactively to inquiries, resolving concerns, and anticipating guest needs
• Lead, mentor, and motivate team members to maintain exceptional performance standards in line with Sofitel brand expectations
• Handle guest feedback, service recovery situations, and special requests with professionalism, discretion, and empathy
• Maintain close coordination with all departments to ensure seamless communication and operational flow
• Ensure compliance with hotel policies, operational procedures, and safety regulations at all times
• Monitor cleanliness, presentation, and overall property condition to maintain luxury standards
• Supervise arrival and departure experiences, including VIP and special attention guests, to ensure smooth and memorable stays
• Conduct regular inspections of guest rooms and public areas to uphold quality assurance standards
• Support training and team development initiatives to enhance service capability and operational knowledge
• Respond effectively to emergencies and operational challenges, exercising sound leadership and decision making
• Prepare detailed daily operational reports, including incident summaries and guest feedback insights
• Collaborate with the Executive Team to continuously improve service performance and guest satisfaction scores

• Minimum 3–5 years of progressive experience in hotel operations, with at least 1–2 years in a supervisory or managerial role within a luxury hospitality environment
• Strong background in Rooms Division operations (Front Office experience highly preferred)
• Excellent command of English, both written and spoken; additional languages are an advantage
• Demonstrated leadership capability with the ability to motivate, guide, and inspire multicultural teams
• Strong decision making skills with the ability to remain composed under pressure
• Exceptional guest service orientation with refined interpersonal and communication skills
• Solid understanding of luxury hotel standards, operational procedures, and service excellence principles
• Proficiency in Opera PMS or equivalent hotel management systems
• Sound knowledge of health, safety, and emergency procedures
• Strong problem solving, conflict resolution, and service recovery skills
• Well groomed appearance and professional demeanor reflecting Sofitel brand standards
• High level of integrity, responsibility, and accountability
• Flexible availability, including evenings, weekends, and public holidays