Duty Manager

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

PURPOSE OF POSITION

To provide supportive functional assistance to all departments; interact with guests and members of the community.

KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of his/her staff
• Communicate with AFOM & FOM on all matters re: guest services & hotel operations
• Provide functional assistance and direction to all departments
• Cooperate, coordinate and communicate with other hotel departments as required
• Ensure guests receive prompt attention and personal recognition throughout the hotel
• Respond to guest needs and resolve related problems
• Ensure the highest guest satisfaction
• Coordinate between the section to ensure smooth operation
• Supervise and direct Rooms and Front Office personnel
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Assist Guest Relations in greeting, rooming, and sending off guests
• Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff
• Provide input for Front Office meetings and conduct daily briefings
• Promote inter-hotel sales and in-house facilities
• Check billing instructions and monitor guest credit
• Analyse and approve discounts and rebates
• Analyse the rate variance report to ensure rooms revenue control
• Fully conversant with all hotel emergency procedures
• Ensure that front line staff complies with FIT marketing techniques and maximizes sales
• Is fully aware of the Credit Policy
• Take full responsibility of Front Office staff in absence of the FOM/AFOM
• Perform related duties and special projects assigned by FOM/AFOM

PERSONAL ATTRIBUTES

• Good organisational skills
• Good level of engagement with residents
• Ability to manage a multi-cultural workforce
• Excellent leadership & communication skills
• Display high levels of integrity, dedication and support for continuous improvement
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a self-starter, coach & mentor who can motivate the Team to perform their best
• Knowledge of Opera Property Management System preferred

QUALIFICATIONS

• Degree from School for Tourism & Hotel Management

EXPERIENCE

• Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level