- Integral
- Temporário
- Governança
- ACCOR
__jobinformationwidget.freetext.LocationText__
Novotel Jakarta Mangga Dua Square, North Jakarta, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF46040W
Duty Manager
Region
MEA SPAC
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel
- Diploma in Tourism / Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Maldives
Áreas
Governança
Descrição
Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck that all Front Office employees report to
Referência
fc748317-87e6-4904-ac19-dbd4c5fbc973
Data de validade
01/01/0001
Salário
Localização
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
M GALLERY
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with t
Referência
daaeb7c5-9bf8-4a8c-b228-07d6b1b4aad2
Data de validade
01/01/0001
Salário
Localização
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Los Angeles
Áreas
Governança
Descrição
What you’ll do…. You’ll manage the day to day front office operations of the hotel Lead and inspire your team to ensure a high level of engagement and exceptional individual service style Create an en
Referência
e3d9aa4a-c2ec-48a7-9838-2055b0a8632b
Data de validade
01/01/0001
Salário
Localização
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Pittsburgh
Áreas
Governança
Descrição
What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc.Is an expert in Front Office, Housekeeping, POMEC, In-Room Din
Referência
494efdae-87a1-4517-8f71-6663ff6ba72b
Data de validade
01/01/0001
Salário
Localização
HOXTON THE HOXTON LOS ANGELES, Los Angeles , United States
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
THE HOXTON
Tipo de Contrato
Permanente
Locations
Los Angeles
Áreas
Governança
Descrição
We are looking for a Assistant Housekeeping Manager to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper and will work c
Referência
1f8b40cd-69fd-4190-8156-51b6736382ba
Data de validade
01/01/0001
Salário
Localização
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Pittsburgh
Áreas
Governança
Descrição
Room Attendant (Housekeeping) First impressions are everything! As a Room Attendant with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest, ensuring Gu
Referência
f7ebc7f2-c048-4904-9fbe-3f54037d56ac
Data de validade
01/01/0001
Salário
Localização
Novotel Rio de Janeiro Barra da Tijuca, Rio de Janeiro, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Rio de Janeiro
Áreas
Governança
Descrição
• Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, recl
Referência
0e9d6d78-464f-4c74-b9bc-4ca060df0cde
Data de validade
01/01/0001
Salário
Localização
Novotel Rio de Janeiro Barra da Tijuca, Rio de Janeiro, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Rio de Janeiro
Áreas
Governança
Descrição
• Recepcionar os hóspedes/clientes na chegada ao hotel, abordando-os, retirando bagagens, acompanhando-os ao apartamento, apresentando as instalações e prestando informações gerais sobre a unidade e o
Referência
62853da0-9fee-4b0f-89bd-8f5bfbfcebfb
Data de validade
01/01/0001
Salário
Localização
Aparthotel Adagio London City East, London, United Kingdom
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ADAGIO
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
First impressions are everything!As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with u
Referência
4a426a64-9606-4715-9e49-c7a95bd51d84
Data de validade
01/01/0001
Salário
Localização
Novotel Miami Brickell, Miami, United States
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Miami
Áreas
Governança
Descrição
Greet guests upon arrival and provide a warm welcome - Assist guests with luggage and escort them to their rooms - Provide information about hotel facilities, services, and local attractions - Off
Referência
553b2d4e-8287-4dfa-9eb7-07287c4272ea
Data de validade
01/01/0001