Duty Manager

Mama Shelter is a vibrant, design‑driven hospitality brand founded in 2008 by the Trigano family (co‑founders of Club Med). The brand creates lively, eclectic urban spaces blending creativity, community, affordability, and exceptional service. Collaborating with local partner (Lucrum Capital Pte Ltd), Mama Shelter is part of Ennismore, a global collective of creative hospitality brands in joint venture with Accor. 

Mama Shelter isn’t just a hotel – it’s a lively, creative, and welcoming space where guests feel like family. We’re looking for a Duty Manager who thrives on challenges, loves people, and can keep Mama’s vibe alive while ensuring smooth operations.

What You’ll Do

• Act as the go-to person for daily operations and guest satisfaction.
• Supervise and support front office and other operational teams.
• Handle guest concerns with professionalism and a smile.
• Ensure compliance with Mama’s standards and safety procedures.
• Step in as the leader on duty, making quick decisions when needed.
• Willing to do night duties.

• Previous experience in hotel operations or supervisory roles.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible shifts, including evenings and weekends.
• A positive, energetic attitude that matches Mama’s spirit.
• Experience to manage room inventory and rates across multiple OTAs.
• Systems knowledge: Opera Cloud, Symphony, Knowcross

Why Join Mama?

✨ A brand that celebrates creativity and personality
✨ A chance to shape the identity of our bar program
✨ Opportunities for growth within the Mama family
✨ Supportive, fun, and inclusive work environment
✨ Competitive salary and attractive team benefits