- Integral
- Permanente
- IBIS
- Governança
__jobinformationwidget.freetext.LocationText__
ibis Kochi City Centre, Ernakulam, India
__jobinformationwidget.freetext.ExternalReference__
REF44202R
Duty Manager
Region
MEA SPAC
Esta vaga já expirou. Veja funções semelhantes abaixo...
- Review and update the logbook.
- Check equipment and work setups.
- Maintain a smart appearance, be well-groomed, and keep a friendly, cheerful disposition at all times.
- Oversee daily operations and ensure smooth workflow.
- Report regularly to supervisors or the night manager (if on shift).
- Monitor employee performance and provide coaching and necessary training.
- Handle guest complaints, take immediate action to ensure satisfaction, and inform the manager when needed.
- Implement and coordinate OSM (Operational Standards Manual) procedures in line with the company’s values and core behaviors.
- Follow emergency procedures, including fire and first aid protocols.
- Be fully aware of daily activities and have knowledge of the hotel's products and facilities.
- Ensure that the panic report is printed at least twice during the shift.
- Prepare for daily arrivals, including room allocation and handling special guest requests.
- Ensure VIP rooms are ready, communicate with housekeeping and F&B, and handle all related tasks prior to VIP arrival.
- Take responsibility for the shift, ensuring support for the reception team and resolving issues promptly.
- Perform check-in and check-out for VIP guests and Accor members during work hours.
- Lead and motivate the team to participate in hotel programs such as Circle M and Cherish to meet monthly goals.
- Monitor online guest reviews (Tripadvisor, Booking.com, etc.), investigate issues, and respond accordingly.
- Attend important meetings, such as credit and revenue meetings, when requested.
- Manage financial tasks like cashiering, foreign exchange transactions, night audits, and guest settlements upon departure.
- Provide smooth, friendly service to guests and respond promptly to requests and inquiries.
- Handle walk-in reservations and process phone reservations when the reservations department is closed.
- Issue guest room key cards and ensure effective security measures.
- Check the Paymaster daily and provide feedback to the Rooms Division Manager.
- Encourage the team to upsell rooms and breakfast daily, sharing results and feedback.
- Train new reception staff and ensure that Opera V9 is used for system training.
- Maintain a daily courtesy call sheet, sharing feedback and actions with the manager.
- Coordinate with various departments (Front Office, Housekeeping, F&B), especially with the General Manager, regarding VIP and important guests.
- Carry out any additional tasks assigned by the management during working hours.
- Perform duties in accordance with Mövenpick Hotels & Resorts’ core behaviors: Trust, Relationship, Entrepreneurship, and Drive.
- Assist other hotel departments when needed during duty hours.
- Experience in a similar role within hospitality.
- Strong leadership and communication skills.
- Proficient in hotel management software (e.g., Opera, PMS).
- Ability to handle guest complaints and solve problems efficiently.
- Fluent in English (spoken and written)
- Ability to work under pressure and manage shifts, including weekends and holidays.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Salário
Localização
Mövenpick Hotel Waad Al Shamal, Turaif, Saudi Arabia
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Turaif
Áreas
Governança
Descrição
Front Office Manager (SAUDI - Male Or Famale)Reliable and engaging. As a Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking ca
Referência
32cf445b-0990-4a00-ba2c-5c48eae82a53
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Tahlia Jeddah, Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Jeddah
Áreas
Governança
Descrição
Supervision of Housekeeping StaffAssign daily tasks and responsibilities to housekeeping team members.Train, mentor, and monitor the performance of staff to maintain high standards.Conduct regular ins
Referência
c9f7e105-ffaf-4a31-b319-11ea82468e1f
Data de validade
01/01/0001
Salário
Localização
Fairmont La Hacienda Costa del Sol (Opening February 2025), Cádiz, Spain
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Cádiz
Áreas
Governança
Descrição
The Assistant Housekeeper Manager is the main person responsible for ensuring the smooth and excellent operation of the entire housekeeping department. This includes overseeing the department's vario
Referência
dd50f021-d075-4196-8c5e-afb8e09b6c41
Data de validade
01/01/0001
Salário
Localização
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Udaipur
Áreas
Governança
Descrição
Director of Rooms is responsible for ensuring a smooth operation of Front Office, Butler Services, Guest Services, Housekeeping, Laundry, Security & Horticulture departments in an attentive, efficient
Referência
cdf93448-e097-40ec-ba09-f8aa3c5a443e
Data de validade
01/01/0001
Salário
Localização
Movenpick Al Mamzar, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
The RoleAs a Front Office team member you are part of a team that is responsible for the smooth stay and experiences of the guests.This service must be sincere, warm and with enthusiasm ensuring that
Referência
31afc7ed-8942-4a52-957c-a58edeb06fc4
Data de validade
01/01/0001
Salário
Localização
Rixos Gulf Hotel Doha, Doha, Qatar
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
The main job responsibilities include but are not limited to:Get assignment sheet from Housekeeping Office.Take note all guest request & instruction which provided by Housekeeping Supervisor.Attend th
Referência
9127d23f-2000-4580-ab95-523bf28b8456
Data de validade
01/01/0001
Salário
Localização
Movenpick Al Mamzar, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
The Role To provide service that is sincere, warm and enthusiastic, ensuring the residents’ satisfaction.To take the time to get to know the guest, and to be committed to service excellence.Key Delive
Referência
9d140d27-d2c9-41ea-b72f-acd9165141c9
Data de validade
01/01/0001
Salário
Localização
Movenpick Al Mamzar, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
The Role To take time and get to know the guests and to be committed to service excellence.To provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction.Key Deliverables
Referência
b30408e4-513d-4d97-af9d-805110686569
Data de validade
01/01/0001
Salário
Localização
ibis Bengaluru Hosur Road, Bengaluru, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Bengaluru
Áreas
Governança
Descrição
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors.Maintain high standards of customer services at the Reception desk s
Referência
30effae7-9b0f-4501-90e9-855545f6ed50
Data de validade
01/01/0001
Salário
Localização
Pullman Brisbane King George Square, Brisbane, Australia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Brisbane
Áreas
Governança
Descrição
Assist with the management of all operational departments as requiredManagement of roster, costings and forecastingProfessional development of Guest Service Agents & Porters to ensure strong successio
Referência
d00055ee-126c-474b-bac0-a3d7273e4960
Data de validade
01/01/0001