Dive Centre & Watersports Manager

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Business Performance

• Ensure that operations are conducted following Company and international safety & quality standards
• Guarantee the best possible execution of all Dive Center and Water Sports operations
• Comply with the administrative duty
• Keep excellent relation with all other departments
• Keep equipment and facility in optimal working conditions
• Ensure financial growth and efficiency
• Ensure perfect communications with the Team, GM, other departments, guests and third parties
• Execute the given goals and special tasks in order to reach broader Company objectives according with the GM instruction and outright report with progress and issues 
• Promote the Company Culture
• Support logistically and “emotionally” the team to ensure that they can perform always at their best
• Assist the management in creating and improving activities and policies

Operation

• Daily organization and scheduling of all the activities (diving, water sports and excursion)
• Processing of all the administrative duties (including bills, emails, supplies, planning, paperwork, marketing, insurances, fill in files…)
• Planning of the Staff and boats schedule, holiday, day off dry docking etc..
• Writing Reports including (but not limited to) Daily Report, Monthly statement
• Coordinating with third-party whenever required (big game fishing, speed boat…)
• Supervise staff members to ensure that procedures are correctly followed and standards are met
• Clearly communicate with the team goals, expectations, standards, policies…
• The HOD is always free and encouraged to suggest changes or new way to move forward and make do the necessary for submission and approval by the GM before being implemented
• Daily problem solving and reporting
• Train, mentor and give regular feedback to the staff
• Quick and effective response to any emergency situation
• Facilitate cooperation and maintain excellent relation with all the key Resort departments 
• Represent the company with guests, tour operators, Resort and other external parties
• Be a perfect role model for other staff members
• Manage guests’ requests and complains
• Expanding sales to at least the given target
• Minimize expenses
• Increase customer retention
• Improve our service approach for new and existing customers
• Keep under strict control lost & damages of the equipment
• Guarantee that all the equipment is kept in the best conditions and that regular and extraordinary maintenance are done within due dates
• Implement and regularly check and regularly test safety procedures
• Ensure that the equipment is used in the most appropriate and safe way possible by guests and staff
• Make sure that PADI/SSI standards are met
• If required help with activities

• PADI/SSI MSDT or above in teaching status
• Valid professional insurance with RC
• Excellent English plus 1 additional language
• PC Knowledge (Word, Excel, Outlook etc.)
• Honesty and transparency
• Leadership
• Communication
• Friendly, professional and positive attitude
• Safety minded 
• Excellent customer service and interpersonal skills
• Organizational skills
• Excellent water skills
• Able to calmly handle stressful emergency situation

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times