Director OnPrem Infrastructure & Secondary clouds (M/F/X)

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation.
Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels
and staff across 110 countries and to shape the future of hospitality.
Accor Tech & Digital, jobs in the tech field where intelligence is above all human !

Accor Tech is a leading hospitality technology operating across the world: our global
#OneTechTeam works to simplify and accelerate the global tech ecosystem that powers Accor.

Our 1,200 talents, passionate about innovation and problem-solving, support our 5,500 hotels and offices in 110 countries to deliver an exceptional experience to our 100 million customers.

They also dedicate themselves to shaping the future of our rapidly evolving and highly competitive industry, while building a sustainable future.

Join our truly diverse and creative team that tackles technical challenges every day. With us, dare to impact the world!

Here is where your greatest challenge awaits you:

As the head of the on-premise production team, you lead the Level 3 infrastructure team (experts primarily working on-site with technologies such as Linux, Windows, middleware, control-M, databases, ...) as well as operations for on-premise data centers (Evry and Elancourt).

Your mission:

Accountable for the on-premise Production team:

- Lead the Level 3 infrastructure team (experts working mainly on-premise on following technologies: linux, windows, middleware, control-M, databases, …)

- Manage L2 and L1 teams based on externilazed services (backup, monitoring, …)

- Manage assets and obsolescence

- Set the objectives and ensure the successful achievement of these objectives

- Ensure that incidents/problems are properly taken into account

Take accountability and put under control the secondary cloud environments (Azure, GCP, OCI) in order monitor the usage

- Operations (Monitoring, backup, scheduling, …)

- Changes, incidents, problems, …

- Deployments (CI/CD, …)

• Support and transform the team by adopting new ways of working and new methodologies like DevOps, Agile, Cloud, ….

• Modernize and industrialize production and processes

• Collaborate with the other teams to build the solutions in the service catalog, manage Quality of delivered services and ensure compliance with Security

• Contribute to License management (compliance, optimization, renewals, …)

• Manage related budgets

• Develop and maintain relationships with senior management, key partners and vendors to ensure timely resolution of issues

• Support cloud migration program for key business applications hosted in our Datacenters

And you?

Required Skills:

• Minimum of 10 years' experience in a similar position (on-premise and/or Cloud)
• Fluency in English and French
• ITIL 3+ certification
• Minimum of 1 year's experience on Service Now
• Minimum 2 years' experience in a multicultural environment
• Strong leadership and management skills
• Ability to effectively manage hybrid teams capable of working remotely (services managed in India) and potentially spread across multiple regions worldwide
• Effective communication skills (written and verbal)

Technical Skills:

• Experience in IT Service Management (ITSM) processes, including Incident, Problem, and Change Management
• Knowledge of public clouds (certification appreciated)

Accor dares to impact:

- the world :

- We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.

- On the tech side, we are committed to reducing the impact of digital technology across all our projects.

- your career:

- We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.

- Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

- We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.

- Specifically, at Accor Tech : 
- Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications.

- and also : 
- Remote work,

- Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.

- ALL Heartists Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.

- Heartist for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).

- An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.

- Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).

- €10 meal vouchers.

- A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.

- And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉

Is this mission appealing to you?

Recruitment is all about people!
Apply, and we will offer you:
1.A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
2. An interview with the team manager responsible for the role you are interested in.
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
5. A personalized feedback.

#accortech