- Integral
- Permanente
- Spa e Lazer
- ACCOR
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Pullman New Delhi Aerocity, New Delhi, India
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REF35298X
Director of Spa & Wellness
Region
MEA SPAC
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- KEY OPERATIONAL RESPONSIBILITIES
- Financial-
- Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Prepares daily, weekly, monthly and annual budget/ forecasts and marketing plans in conjunction with the Delegate General Manager.
- Monitors all costs and recommends/implements measures to control them in accordance with the annual budget.
- Ensures that the Department's operational budget is in line and that all costs are strictly controlled.
- Monthly report to G.M. by the 10th day of each month. Creates employee payroll and productivity reports each month
- Controls and supervises stock take on a monthly bases
- Administer staff and client scheduling for maximum revenue generation and profitability.
Operational –
- Ensures through effective supervision that all services offered in the Spa & Fitness Centre are always available and carried out with the utmost efficiency and courtesy as per the Spa Experience Programme.
- Ensure the Spa and fitness facility operates successfully and are individually profitable in accordance with the standard of the hotel
- Ensure the entire spa meets and exceeds the Spa Experience Programme standards
- Ensure that all therapy, treatment package and rooms are blocked according to the treatment time and preference of the guest.
- Conduct weekly walk through of the facility with housekeeping and engineering to ensure the area, equipment and facility is in 100% working order
- To review and improve as necessary the operational procedure for the spa and gym facilities
- Ensure manning and facility utilization are maximized
- Ensure the spa team is aware of monthly budget and individual retail and service targets
- Conduct spot checks on stock levels to ensure stock is secure and tightly controlled
- Maintains a high profile within the Spa & Fitness Centre by becoming involved with the activities, becoming a model of fitness and health.
Customer Service-
- Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback.
- Personally verify that all guests are receiving the best possible service in line with the “Spa Experience Programme” and the hotel standards
- Ensure she/he is has high visibility and on the floor of the facility throughout the day
- Awareness of all current promotions, policy changes and memorandums.
- Ensure through knowledge of all hotel outlets, departments and competitors by all spa staff
- Ensure guest history is updated at all times
- Implementing guest recognition programme and maintain a relevant guest database
- Ensure staff maintains timing in relation to treatments to avoid any unnecessary delays.
- Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Marketing-
- Greets VIP guests/Press and potential members personally.
- Attends function, promotions for and on behalf of the Spa & Fitness Centre as when necessary.
- Maintaining a high profile within the local spa industry
- Creating necessary promotions to yield manage the Spa peaks and trophs
- Analyzing the spa consumer, ensuring we have the appropriate promotions are on offer
- Working with the Product Houses for product launch and press launches
- Cross promotions with other departments maximize the awareness of the spa
- Ensure all collateral is in keeping with Pullman standards
- Co-ordinate with the DOM on associations with credit cards, airlines, corporate accounts.
General Duty-
- Ensure all spa employees are fully aware of the Spa Experience Programme
- Ensure all spa employees complete their personal syllabus training programme
- Ensures the employees report for duty punctually wearing the correct uniform and nametag at all times.
- Ensure that all employees adhere to the established standards of hygiene and grooming
- Assists in the building of efficient Management and employee teams by taking an active interest in their welfare, safety, training and development.
- Arrange and supervise bi monthly training seasons of spa treatments
- Ensures that all employees have a complete understanding of the hotel's policy and procedures.
- Conducts annual Performance Development Discussions with employees, supports them in their professional development goals.
- Interviews new potential employees in liaison with the Human Resources Department.
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desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
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hesite em nos informar de quaisquer necessidades específicas que possa ter para
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