1. Integral
  2. Permanente
  3. Spa e Lazer
  4. ACCOR


Pullman New Delhi Aerocity, New Delhi, India



Director of Spa & Wellness



Job Description

  • Financial-
  • Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
  • Prepares daily, weekly, monthly and annual budget/ forecasts and marketing plans in conjunction with the Delegate General Manager.
  • Monitors all costs and recommends/implements measures to control them in accordance with the annual budget.
  • Ensures that the Department's operational budget is in line and that all costs are strictly controlled.
  • Monthly report to G.M. by the 10th day of each month. Creates employee payroll and productivity reports each month
  • Controls and supervises stock take on a monthly bases
  • Administer staff and client scheduling for maximum revenue generation and profitability.
  • Operational –

  • Ensures through effective supervision that all services offered in the Spa & Fitness Centre are always available and carried out with the utmost efficiency and courtesy as per the Spa Experience Programme.
  • Ensure the Spa and fitness facility operates successfully and are individually profitable in accordance with the standard of the hotel
  • Ensure the entire spa meets and exceeds the Spa Experience Programme standards
  • Ensure that all therapy, treatment package and rooms are blocked according to the treatment time and preference of the guest.
  • Conduct weekly walk through of the facility with housekeeping and engineering to ensure the area, equipment and facility is in 100% working order
  • To review and improve as necessary the operational procedure for the spa and gym facilities
  • Ensure manning and facility utilization are maximized
  • Ensure the spa team is aware of monthly budget and individual retail and service targets
  • Conduct spot checks on stock levels to ensure stock is secure and tightly controlled
  • Maintains a high profile within the Spa & Fitness Centre by becoming involved with the activities, becoming a model of fitness and health.
  • Customer Service-

  • Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback.
  • Personally verify that all guests are receiving the best possible service in line with the “Spa Experience Programme” and the hotel standards
  • Ensure she/he is has high visibility and on the floor of the facility throughout the day
  • Awareness of all current promotions, policy changes and memorandums.
  • Ensure through knowledge of all hotel outlets, departments and competitors by all spa staff
  • Ensure guest history is updated at all times
  • Implementing guest recognition programme and maintain a relevant guest database
  • Ensure staff maintains timing in relation to treatments to avoid any unnecessary delays.
  • Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
  • Marketing-

  • Greets VIP guests/Press and potential members personally.
  • Attends function, promotions for and on behalf of the Spa & Fitness Centre as when necessary.
  • Maintaining a high profile within the local spa industry
  • Creating necessary promotions to yield manage the Spa peaks and trophs
  • Analyzing the spa consumer, ensuring we have the appropriate promotions are on offer
  • Working with the Product Houses for product launch and press launches
  • Cross promotions with other departments maximize the awareness of the spa
  • Ensure all collateral is in keeping with Pullman standards
  • Co-ordinate with the DOM on associations with credit cards, airlines, corporate accounts.
  • General Duty-

  • Ensure all spa employees are fully aware of the Spa Experience Programme
  • Ensure all spa employees complete their personal syllabus training programme
  • Ensures the employees report for duty punctually wearing the correct uniform and nametag at all times.
  • Ensure that all employees adhere to the established standards of hygiene and grooming
  • Assists in the building of efficient Management and employee teams by taking an active interest in their welfare, safety, training and development.
  • Arrange and supervise bi monthly training seasons of spa treatments
  • Ensures that all employees have a complete understanding of the hotel's policy and procedures.
  • Conducts annual Performance Development Discussions with employees, supports them in their professional development goals.
  • Interviews new potential employees in liaison with the Human Resources Department.



Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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