- Integral
- Permanente
- Spa e Lazer
- ACCOR
__jobinformationwidget.freetext.LocationText__
Pullman New Delhi Aerocity, New Delhi, India
__jobinformationwidget.freetext.ExternalReference__
REF35298X
Director of Spa & Wellness
Region
MEA SPAC
Esta vaga já expirou. Veja funções semelhantes abaixo...
- KEY OPERATIONAL RESPONSIBILITIES
- Financial-
- Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Prepares daily, weekly, monthly and annual budget/ forecasts and marketing plans in conjunction with the Delegate General Manager.
- Monitors all costs and recommends/implements measures to control them in accordance with the annual budget.
- Ensures that the Department's operational budget is in line and that all costs are strictly controlled.
- Monthly report to G.M. by the 10th day of each month. Creates employee payroll and productivity reports each month
- Controls and supervises stock take on a monthly bases
- Administer staff and client scheduling for maximum revenue generation and profitability.
Operational –
- Ensures through effective supervision that all services offered in the Spa & Fitness Centre are always available and carried out with the utmost efficiency and courtesy as per the Spa Experience Programme.
- Ensure the Spa and fitness facility operates successfully and are individually profitable in accordance with the standard of the hotel
- Ensure the entire spa meets and exceeds the Spa Experience Programme standards
- Ensure that all therapy, treatment package and rooms are blocked according to the treatment time and preference of the guest.
- Conduct weekly walk through of the facility with housekeeping and engineering to ensure the area, equipment and facility is in 100% working order
- To review and improve as necessary the operational procedure for the spa and gym facilities
- Ensure manning and facility utilization are maximized
- Ensure the spa team is aware of monthly budget and individual retail and service targets
- Conduct spot checks on stock levels to ensure stock is secure and tightly controlled
- Maintains a high profile within the Spa & Fitness Centre by becoming involved with the activities, becoming a model of fitness and health.
Customer Service-
- Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback.
- Personally verify that all guests are receiving the best possible service in line with the “Spa Experience Programme” and the hotel standards
- Ensure she/he is has high visibility and on the floor of the facility throughout the day
- Awareness of all current promotions, policy changes and memorandums.
- Ensure through knowledge of all hotel outlets, departments and competitors by all spa staff
- Ensure guest history is updated at all times
- Implementing guest recognition programme and maintain a relevant guest database
- Ensure staff maintains timing in relation to treatments to avoid any unnecessary delays.
- Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Marketing-
- Greets VIP guests/Press and potential members personally.
- Attends function, promotions for and on behalf of the Spa & Fitness Centre as when necessary.
- Maintaining a high profile within the local spa industry
- Creating necessary promotions to yield manage the Spa peaks and trophs
- Analyzing the spa consumer, ensuring we have the appropriate promotions are on offer
- Working with the Product Houses for product launch and press launches
- Cross promotions with other departments maximize the awareness of the spa
- Ensure all collateral is in keeping with Pullman standards
- Co-ordinate with the DOM on associations with credit cards, airlines, corporate accounts.
General Duty-
- Ensure all spa employees are fully aware of the Spa Experience Programme
- Ensure all spa employees complete their personal syllabus training programme
- Ensures the employees report for duty punctually wearing the correct uniform and nametag at all times.
- Ensure that all employees adhere to the established standards of hygiene and grooming
- Assists in the building of efficient Management and employee teams by taking an active interest in their welfare, safety, training and development.
- Arrange and supervise bi monthly training seasons of spa treatments
- Ensures that all employees have a complete understanding of the hotel's policy and procedures.
- Conducts annual Performance Development Discussions with employees, supports them in their professional development goals.
- Interviews new potential employees in liaison with the Human Resources Department.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Vancouver
Áreas
Spa e Lazer
Descrição
Why work for Fairmont Pacific Rim?Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver A competitive rate of $19.25 per hourComplimentary
Referência
36c24cf8-8307-4267-8113-33e842531ab5
Data de validade
01/01/0001
Salário
Localização
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Hamilton
Áreas
Spa e Lazer
Descrição
Reporting to the Spa Director, responsibilities and essential job functions include, but are not limited to, the following: Consistently offer professional, engaging and proactive guest service while
Referência
a71b8d57-ed4e-4b14-8997-101eb1a1c06b
Data de validade
01/01/0001
Salário
Localização
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Hamilton
Áreas
Spa e Lazer
Descrição
Summary of Responsibilities:Reporting to the Lead Spa Therapist, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging a
Referência
84f25f10-d3e2-4757-91ef-83268426bf4a
Data de validade
01/01/0001
Salário
Localização
RIXOS RIXOS RESIDENCES ABU DHABI, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Abu Dhabi
Áreas
Spa e Lazer
Descrição
Entertainment Coordinator Entertainment coordinators plan events for the company or venue, arranging the associated entertainment . They plan all aspects of the entertainment, such as purchasing ne
Referência
45595d61-3266-4756-8eb5-1eea7850ef24
Data de validade
01/01/0001
Salário
Localização
SOFITEL SOFITEL DUBAI THE PALM LUXURY APARTMENTS, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Spa e Lazer
Descrição
Oversee the daily spa operations, including scheduling, manning, and inventory management.Ensure the spa is clean, organized, and well-maintained at all times.Develop and implement spa policies and p
Referência
fcf7333f-434d-4912-9f0f-c4a6949b258c
Data de validade
01/01/0001
Salário
Localização
Sofitel Noosa Pacific Resort, Noosa Heads, Australia
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Noosa Heads
Áreas
Spa e Lazer
Descrição
We are looking for an experienced, friendly and dedicated Beauty Therapist to join the beautiful Aqua Day Spa located in the Sofitel Noosa Pacific Resort.We aim to deliver outstanding service and trea
Referência
772f6006-5ee1-495d-baf2-491bca28197a
Data de validade
01/01/0001
Salário
Localização
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Temporário
Locations
Banff
Áreas
Spa e Lazer
Descrição
Join the Fairmont Banff Springs Golf Course team and help create memorable experiences for our guests in the stunning backdrop of Banff's natural beauty. As a member of our Golf Operations team, you w
Referência
f74e4806-f97a-4220-b2d2-b01507beaf8c
Data de validade
01/01/0001
Salário
Localização
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Jornada de Trabalho
Casual
Brands
FAIRMONT
Tipo de Contrato
Temporário
Locations
San Diego
Áreas
Spa e Lazer
Descrição
Rate of Pay: $19.50/hour USDAs the Lead Ice Skating Rink Attendant, you will oversee the safety and enjoyment of our guests and their families, ensuring a fun and secure environment for children. Deli
Referência
f89a7747-318a-413f-96c3-80e519231ab8
Data de validade
01/01/0001
Salário
Localização
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Lake Louise
Áreas
Spa e Lazer
Descrição
What you will be doingWe invite you to bring your warm, engaging customer service skills to help foster the health and wellbeing of our guests and colleagues through our Kids Adventure Camp and Health
Referência
04bdfaf3-2d30-41af-8f91-401e70eb8b2d
Data de validade
01/01/0001
Salário
Localização
Sofitel Cairo Nile El Gezirah, CAIRO, Egypt
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Cairo
Áreas
Spa e Lazer
Descrição
Spa TherapistAs a Spa Therapist, you are responsible for:Ensure guest satisfaction.Maintain thorough knowledge of spa products for each face & body treatment / therapy and to perform quality treatment
Referência
7305e3c3-a83e-4f76-a4cc-8d9f3cb340da
Data de validade
01/01/0001