Director of Sales – LATAM Market

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

ROLE: Director of Sales – the

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Sales team working alongside a fantastic team. 

As a Director of Sales – LATAM Market, you are the driving force behind our sales success. Collaborating closely with the Director of Sales - GCC, you'll lead a dynamic team, implement winning sales strategies, and play a pivotal role in achieving revenue targets. Your knack for inspiring others, coupled with strategic thinking, will propel our sales department to new heights. Join us in shaping the future of our company as we redefine excellence in sales!

WHAT IS IN IT FOR YOU:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

WHAT WE EXPECT OF YOU:    

• PROSPECTIVE ACCOUNTS: Identifies prospective accounts and establishes goals for Key Accounts by analysing historical data and other statistical information and also by conducting account interviews and preparing customer action plans
• FAIRS (Domestic/International): Attends fairs to represent the Hotel and/or region within both according to the action plan within the Business/Marketing Plan of the Hotel. The fairs are attended in co-ordination with the Corp. Sales or hotel-based sales
• To be familiar with hotel products, rates, and promotions at all times. Maintain up-to-date understanding of company products and rates and involvement in cross-selling of these when required
• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes
• Provide ongoing market intelligence by monitoring business sources and segments
• Ensure that sales blitzes in the local city or outstation for the geographic area of responsibility are conducted timely and efficiently.
• Participate in hotel activities including promotions, sales blitzes, entertainment, and other operational areas as directed.
• Penetrate and saturate prospective and existing customer organizations for effective multi-department selling.
• Service needs of customers by attending to all requests promptly within 24 hours.
• Assist the DOS-GCC in pursuing new market segments to secure sales and prepare proposals for consideration
• Develop strong, secure, and productive business relations with all companies within the portfolio under the geographic / market segment allocated.
• Positive communication of the hotel image to existing and potential customers at all times.
• Ensure that revenues and/or cost controls are maximized through proactive actions rather than reactive management.
• Maximize occupancy and average rate of the hotel through creative and selective selling.
• Accurately report the month-end, year-to-date room night and revenue accounts to the DOS - GCC, for revenue-increasing opportunities and possible action plans.
• Report on trends in the industry and local markets.
• Budget, plan, and execute cost-effective and productive sales trips at least 45 days prior to your trip.
• Maintain a calendar allowing you to meet all established deadlines and planned sales trips. Regular deadlines include (but are not limited to) the monthly forecast and expect-to-turn reports.
• Maintain accurate information on all new and ongoing leads and accounts, including solicitation efforts.
• Plan and execute cost-effective and productive sales trips into your assigned territory, to improve and increase our penetration of that market.
• Contact and entertain clients during their site visits and through invitations to contacts within his/her respective segments.
• Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied to in due time.
• Targets to achieve key figures from key accounts / key markets through preparation and execution of proper action plans for his/her field of responsibility.
• LATAM MARKET: Priority in sales activities are to be given to this market and it has to be worked on in close coordination with the Director of Sales Gulf Countries according to internal regulations
• Reduces administrative work to achieve a minimum of 5-7 personal sales/courtesy calls per day as well as 10 telephone sales/courtesy calls per day, without affecting the promptness of flow of correspondence to accounts
• Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) is attended to and replied to in due time
• Reporting: Prepares and transmits the Call Reports on a weekly basis to the supervisor and/or the Director of Sales in Gulf Countries. Establishes a Monthly Report that includes the summary of past activities, prospection, and trends, and analyses competitor’s sales and promotion efforts, forecast for all sales activities & production/conversion figures. Attends once a month hotel’s Sales/Rooms Division and Credit meeting
• Business Plan / Budget: Targets to achieve key figures from key accounts / key markets through preparation and execution of proper action plan for his/her field of responsibility
• Accounts Receivable: Is co-responsible for the settlement of outstanding, respectively the follow up on a regular basis towards local Travel Trade to match credit policy in close coordination with the Credit Manager / Rooms Division  
• Conducts rate market surveys to advise management of actual market trends
• Special deals (out of guidelines and rate policy) must in any case be discussed, coordinated, and approved prior to offer with the Director of Sales Gulf Countries.
• Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the department in conjunction with the Director of HR & the L&D Manager
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
• Other duties as assigned
• Electronic Distribution Systems are updated by the hotel operation on a regular basis
• Assist in Task Force Teams for new openings
• Carry out any other reasonable task (which may not be stated here) as requested.

• Master's Degree in Marketing or  Diploma in vocational hospitality, 8 – 10 years experience in 4-5 star Hotel;
• Experience with a similar role handling the LATAM Market market with a minimum of 2 years of experience;