Director of Sales

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 858 rooms.

Summary of Responsibilities:
Reporting to Group Director of Sales, responsibilities and essential job functions include but are not limited to the following:

• To closely monitor the competition and ensure that the department has a complete understanding of hotel’s products.
• Establish good business and social relationships with the industry and participate in activities related to public relations in order to further increase sales leads for department as well as Hotel.
• Monitor revenue and costs of the department and assist in developing strategies to maximize profits and minimize costs in conjunction with the Group Director of Sales.
• Liaise with Group Director of Revenue Management to develop pricing strategies and peak season procedures. Ensure that these are reflected in the monthly parameters.
• Solicit, negotiate, and book new and repeat business through various efforts (blitz, prospect calls, personal sales calls, referrals, site inspection etc.) to maximize revenues.
• Daily observation and monitoring to identify opportunities and acquire competition accounts.
• Manage the conversion of RFPs.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Assist with compilation of competitive intelligence information.
• Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations.
• Coordinate and financially manage sales trips, including reports or activity pertaining to the specific market.
• Actively participate in prescribed sales training.
• To ensure maximum employee satisfaction. Conduct monthly and annual performance reviews.
• Work effectively with all departments to ensure 100% guest satisfaction.
• Provides warm service and assist guest according to Fairmont Hotels & Resorts Brand and Service Plus standards.
• Adheres to Fairmont Code of Ethics and promotes all the company Health & Safety policies and procedures to ensure a safe work environment.
• Acts in accordance with the standards conforms to the policies and procedures of Fairmont and its values.

Qualifications:

• Bachelor Degree, Business School and/or Hotel School Diploma preferred.
• Minimum five-year experience.
• Minimum three years’ experience in a luxury Hotel environment.
• Candidate must have flexible schedule and ability to handle multiple tasks simultaneously.
• Strong leadership, dynamic personality, results oriented, excellent communication and interpersonal skills.
• Professional presentation and the ability to close a sale.
• Must be able to prioritize, organize, be self-efficient and maintain a positive attitude within a very busy environment
• Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2003 (Excel, PowerPoint and Word, Access) Opera Sales & Catering.
• Proficient in English language (Verbal and written), second language is an asset.

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!