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Raffles Seychelles, Baie Ste Anne, Seychelles



Director of Sales & Marketing


Luxury & Lifestyle

Company Description

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Job Description

Position:           Director of Sales and Marketing

Department:     Sales and Marketing

Reports to:      General Manager



To be responsible for managing and optimizing the total hotel revenue in coordination with the director of revenue.


  • Prepares the Annual Marketing Plan and Room Revenue Budgets.
  • Participates in Trade Shows and promotional events to develop new markets by identifying prospective customers.
  • Drives the Sales effectiveness of the hotel and Sales & Marketing Team, including overseeing overseas supports and coordination with ACCORHotels Luxe GSO offices.
  • Participates in overseas Sales Missions both jointly or as organized by ACCORHotels Luxe in direct accordance with identified business needs.
  • Controls and monitors the Sales & Marketing Budget including expenses.
  • Provides ongoing direction and implements training programs for staff in the areas of:
    • Tour & Travel Section
    • Meetings & Groups
    • Local & Worldwide Corporate Agreements
    • Travel Agency Contracts
  • Attend weekly EXCO meetings and relays relevant information to Department members
  • Implements advertising campaigns and participates in joint advertising with ACCORHotels Luxe
  • Produces and controls all sales literature, including brochures, flyers, poster, promotional letters and giveaways
  • Responsible for gaining exposure and inclusion in companies’ worldwide programs (RFP & consortia programs) on preferred rate structure, directly and/or jointly with ACCORHotels Luxe Conducts Sales meeting with all Sales & Marketing staff personnel
  • Prepares monthly and periodic reports for General Manager as directed
  • Issues and signs Tour & Travel / Corporate Rate contracts and Meeting GDS / RFP contract preparation / negotiation / contracting
  • Reviews and monitors company accounts room night production report based on account and individual sales managers’ productivity to ensure sales objectives as related to revenue monthly budgets are achieved
  • Monitors weekly sales activities to ensure individual sales calls objectives are achieved
  • Monitors daily reservations pick-up patterns to maximize occupancy and revenue increase yields
  • Conducts weekly 3-month forecast meeting with Revenue Manager
  • Responsible to control all key account yearly contracting processing based on rate negotiation (to support increasing rates on a year-round basis) – negotiates with decision makers/confirm with GM or ACCORHotels Luxe – based on volume (hotel’s top productive accounts)
  • Liaises with Front Office, Banqueting, F&B and Finance re: all Hotel Sales Activities
  • Liaises and directly monitors the Public Relation Department with regard to advertising, editorial and Press Releases requirement.



  • Fluency in English language; ability to speak and present clearly and effectively
  • Fluency in a second language
  • Ability to work independently
  • Excellent leadership, interpersonal and communication skills
  • Analytical, pro-active and innovative mind
  • Detail-oriented and highly reliable in thorough execution and follow-through
  • High integrity and ability to keep confidentiality
  • Experience/background in Island resort



  • Bachelor’s Degree



  • 10 years’ experience in Sales and Marketing position



  • Bachelor’s Degree


  • 10 years’ experience in Sales and Marketing position

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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