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Hotel Chadstone Melbourne - MGallery, Chadstone, Australia



Director of Sales & Marketing


Luxury & Lifestyle

Company Description

Director of Sales & Marketing

Inspired by the creative journey of fashion, the Hotel Chadstone Melbourne MGallery provides guests with a layered and sensorial experience that is unique and without comparison. A sanctuary of style located on the doorstep to Chadstone – The Fashion Capital, our hotel offers the perfect luxury escape. Its unique design marries both exclusivity and comfort, allowing our guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and opulence. Five star luxury and glamour creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

What you'll be doing…

The Hotel Chadstone Melbourne MGallery is looking for an experienced Director of Sales & Marketing with an extensive 5 star luxury background to join our team. With a commitment to exceeding guest expectations, we are poised for a new era of growth and we seek a visionary leader to shape the trajectory of our hotel to even greater heights.

Envision a role where opulence meets innovation, and excellence is not just a standard but a way of life. As the Director of Sales and Marketing, you will be the driving force behind our hotel's market presence and revenue growth. Your strategic acumen and creative flair will shape campaigns that captivate, engage, and resonate with our diverse audience. Your role is not just about selling rooms, restaurants and meeting space; it's about curating a lifestyle, an experience that defines the epitome of luxury.

Reporting to the General Manager you will be responsible for:

  • Executing sales strategies for the Hotel across all market segments.
  • Have a complete understanding of the Hotel sales vision; its products, services, and rate structure to fulfil business objectives.
  • Actively sell all attributes of the Hotel including Conference facilities and Food and Beverage features.
  • Work collaboratively with the Director of Revenue to ensure room night and revenue targets are appropriately supported.
  • Work collaboratively with the Director of Revenue to ensure ongoing research and analysis of product, price, and performance metrics of the agreed competitive sets in order to drive above market performance through identification of opportunities.
  • Identify new opportunities for the Hotel and across the Accor business.
  • Work with the Director of Revenue and Regional Director of Sales & Marketing to achieve optimum revpar/revenue/yield results for all segments of the business unit.
  • Develop a strategic plan for identifying major accounts and business opportunities.
  • Review weekly forecasts and market share reports and actively participate in ensuring business levels and market share is maintained.
  • Ensure the team is maximising hotel revenue through effective pricing, space management and conversion, therefore increasing revenue in the key segments that generate the highest yield.
  • Ensure maximisation of revenue from Conference & Incentive segments by promoting the Hotel’s Food and Beverage outlets.
  • Explore opportunities for joint ventures with domestic industry partners that produce viable sales revenue.
  • Establish a high profile across the region and with key accounts.
  • Act as primary point of contact for the hotel including the coordination and leadership of site inspections to assist conversion.


What we’re looking for…

  • 5+ years’ experience in senior sales and marketing roles in a luxury hotel environment
  • Proven track record of growing market share in targeted areas
  • Proven experience working with Owners and Senior Management
  • Strategic mindset with the ability to identify market trends and capitalise on emerging opportunities.
  • Exceptional interpersonal communication skills and presentation
  • Excellent leadership skills and able to manage a diverse team

Additional Information

What’s in it for you

  • Competitive salary package
  • Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights’ accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance
  • Live in Melbourne's South-East? Work close to home and avoid the CBD
  • Endless learning & career development opportunities with Australia's largest hospitality group – Accor
  • Industry-leading training and development opportunities with Accor Academy
  • Be part of a dynamic hotel environment with a supportive and fun team

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Apply now to begin your journey with Hotel Chadstone Melbourne MGallery, we look forward to receiving your application.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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